Demo

Automotive Customer Service Representative

Midas of West Lebanon
Newbury, NH Full Time
POSTED ON 12/11/2024 CLOSED ON 2/10/2025

What are the responsibilities and job description for the Automotive Customer Service Representative position at Midas of West Lebanon?

We are seeking a Customer Service Representative to join our team at Midas in West Lebanon, NH! As a key player in our customer experience, you will be responsible for helping customers by providing product and service information, scheduling appointments, and ensuring smooth operations within the shop. Think of yourself as the Director of First Impressions, you will be the first interaction as soon as our customers walk through the door.

Key Responsibilities:

  • Customer Interaction:

    • Handle customer inquiries and complaints with professionalism.
    • Provide detailed information about products, services, and pricing.
    • Schedule and manage customer appointments.
    • Obtain customer approval for recommended services.
  • Operational Support:

    • Document and update customer records based on interactions.
    • Order parts and manage inventory levels.
    • Assign vehicles to technicians and oversee workflow.
    • Ensure the shop’s cleanliness and organization.
  • Service Coordination:

    • Act as a liaison between customers and service technicians to communicate repair issues and options.
    • Generate timelines and estimates for repairs, discussing options with customers.
    • Assist customers with warranty protections and potential cost-saving service options.
  • Team Collaboration:

    • Track maintenance or repair status, maintain accurate records, and ensure deadlines are met.
    • Process financial transactions upon service completion.

Qualifications:

  • Previous experience in the automotive, customer service, sales, or related fields.
  • Ability to build rapport with clients and provide excellent customer service.
  • Strong multitasking and organizational skills.
  • Positive and professional demeanor with excellent written and verbal communication skills.
  • Ability to work a flexible retail schedule, including weekends, evenings.
  • Leadership and team-building skills.
  • Valid driver’s license required.

Salary : $17 - $20

Remote Customer Service Representative
Remote Customer Service -
Claremont, NH
Customer Service Representative
Charlie Burnham Energy Service, Inc. -
Woodstock, VT
Customer Service Representative
Charlie Burnham Energy Service, Inc. -
Bristol, NH

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Automotive Customer Service Representative?

Sign up to receive alerts about other jobs on the Automotive Customer Service Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$175,272 - $244,410
Income Estimation: 
$250,355 - $376,375
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$136,551 - $185,658
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Automotive Customer Service Representative jobs in the Newbury, NH area that may be a better fit.

Remote Customer Service Representative

Remote Customer Service, Hanover, NH

Remote Customer Service Representative

Remote Customer Service, Plymouth, NH

AI Assistant is available now!

Feel free to start your new journey!