Business Client Advisor for Automotive Call Center!

As a Business Client Advisor, your primary responsibility will be to support the growth and retention of our automotive repair customer base

by efficiently managing client interactions and facilitating key administrative tasks. You will play a pivotal role in driving

revenue and enhancing customer satisfaction through proactive communication and strategic outreach efforts.

Essential functions

• Schedule and coordinate appointments for potential and existing customers, ensuring optimal utilization of company resources and maximizing appointment conversion rates.
• Respond promptly to customer inquiries regarding estimates, providing accurate and detailed information to facilitate

informed decision-making.

• Conduct declined sales call backs and cold calling campaigns to re-engage potential customers and capitalize on

missed opportunities.

• Reach out to customers who have not visited in a while, rekindling relationships and encouraging repeat business.
• Follow up with customers with open finance funding to expedite payment processing and ensure timely completion of

transactions.

• Initiate proactive outreach to customers who have previously shown interest but did not proceed with a purchase,

leveraging persuasive communication techniques to encourage conversion.

• Contact customers who were unreachable during previous interactions, utilizing effective follow-up strategies to reestablish

communication and address any concerns.

• Actively contribute to the achievement of revenue targets by identifying opportunities for upselling, cross-selling, and

promoting additional products or services to existing clients.

• Assist in maintaining accurate customer records, updating databases, and generating reports to track key

performance metrics and support decision-making processes.

Qualifications

• High School Diploma or equivalent experience in a related field required.
• Previous customer service experience preferred.

REQUIREMENTS

• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and persuasively.
• Strong organizational and time management abilities, capable of multitasking in a fast-paced environment and

prioritizing tasks effectively.

• Customer-centric mindset with a passion for delivering exceptional service and building long-term relationships.
• Must be computer proficient and be able to effectively use email and database systems, including Outlook, Word,

Excel, and Adobe.

• Working conditions are normal for an office environment. Will have prolonged periods sitting at a desk and working at

a computer.

• Prolonged periods of standing are possible.
• Must have the ability to lift up to 50 pounds (lbs) at times.

Compensation : $16.00 per hour

JOIN OUR TEAM

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything... tires, brakes, oil... so the opportunities to grow and develop expertise with Midas are endless.

Palmetto Garage Works (Midas & SpeeDee) is locally owned and has 32 convenient locations in South Carolina, Florida & DC! PGW operates full service automotive repair and maintenance services! Locally owned but Nationally Known!

MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location's management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination

Salary : $16