What are the responsibilities and job description for the SERVICE WRITER position at Midas?
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and / or years of automotive repair experience.
The Midas Service Writer is responsible for operations and performance (safety, efficiencies, ETC). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Service Writer owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.
We are looking for a seasoned Writer with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has three years of experience in the automotive repair business or retail experience, a continuous improvement background, and exceptional interpersonal skills.
Responsibilities
As a Midas Service Writer , you will manage and direct all automotive and general service technicians in the operation of the shop, including :
- Deliver exceptional customer service while listening and consulting customers
- Following up with customers, services requested, estimated completion times etc.
- Oversee complete vehicle inspections and then make comprehensive recommendations-building computerized repair orders and sourcing parts
- Deliver and discuss pricing estimates with customers as well as promoting shop service specials
- Oversee technicians' inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
- Maintain inventory counts
- Responsible for any inventory losses
- Overall cleanliness and organization of the facility, including environmental compliance
- Updating and submitting daily sales reports to Corporate
Qualifications
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything... tires, brakes, oil... so the opportunities to grow and develop expertise with Midas are endless.
