Service Manager

No matter the role, everyone at a MidCentral company brings it. EVERY. DAY.

Our smart, gritty team supports, challenges, and motivates each other to think hard and work harder—from our headquarters in OKC to our field offices in Colorado, Oklahoma, Pennsylvania, and Texas. Whether it's asset management, field services, Assembly Maintenance & Overhaul (AMO), MidCentral and PowerStream's scalable, data-driven solutions reduce costs and increase productivity for our customers. We shorten timelines. We increase uptime. And we push the energy industry forward.

Got what it takes to join us? Bring it.

Position Summary:

The Service Manager is responsible for overseeing all aspects of service operations for mobile power generation equipment, including installation, maintenance, troubleshooting, and repair. This role ensures service quality, technician performance, customer satisfaction, and compliance with safety and regulatory standards.

Essential Functions:

• Lead and manage service operations for mobile/temporary power systems across customer sites and internal projects

• Supervise, schedule, and support field service technicians to ensure timely, high-quality service delivery

• Oversee equipment commissioning, diagnostics, repairs, and preventive maintenance of mobile generators and related components

• Serve as the technical escalation point for complex field issues, supporting root cause analysis and resolution

• Ensure compliance with safety protocols, industry regulations, and environmental standards

• Coordinate parts inventory, maintenance schedules, and service documentation

• Maintain customer relationships by responding to service needs and ensuring satisfaction

• Track service and performance metrics, reporting regularly to leadership

• Coach and mentor employee development

• Support business development by identifying upsell opportunities and contributing to service proposals or contracts

• Ability to travel to job sites as needed

Non-essential Functions:

• Other duties as assigned

Knowledge, Skills, and Abilities (KSA’s) for Position:

An employee in this class must have the following knowledge, skills, and abilities upon application:

Knowledge

• Policies, practices, and procedures of PowerStream Dynamics/MidCentral Energy

• Adhere to Health, Safety, and Environmental (HSE) procedures and guidelines, as well as safety practices in the industry

• Policies, practices, and procedures of safety practices associated with product assembly and disassembly

• Principles of customer service

• Mobile generation and control systems

• Technical understanding of mechanics and machinery

• Identify and demonstrate proper use of all tools associated with assigned jobs

Skills

• Public speaking

• Strong math skills

• Excellent interpersonal and communication skills

• Excellent organizational skills and time management

• Excellent conflict resolution skills

• Product Knowledge

• Basic computer knowledge

• Attention to detail

• Leadership skills

• Analytical and problem-solving skills

Abilities

• Practice and foster safe work methods, identify workplace hazards, and use appropriate safety equipment

• Establish and maintain effective working relationships with staff, professional colleagues, and the public

• Multitask and prioritize effectively in a fast-paced environment

• Work a flexible schedule which may include evenings and/or weekends and holidays and during emergency situations such as inclement weather

• Respond to emergency situations

• Mentorship of employees

• Identify processes and streamline inefficiencies

• Required to walk, sit, and stand for long periods of time

• Push, lift, and carry up to 50 lbs

• Bend, stoop, kneel, and move intermittently throughout the day

• May be exposed to fumes, odors, dust, moving mechanical parts, and vehicles

• Exposure to extreme weather conditions, such as heat, cold, rain, snow, and ice

• Exposure to potentially hazardous areas, such as oil rigs, construction sites, and heavy machinery

Minimum Education Requirements:

Technical degree or certification in electrical system, power generation, or closely related field

Minimum Experience:

Five (5) years of power generation service or field operations, at least two (2) of which were in a supervisory role

OR equivalent combination of education and experience to successfully perform the duties of the job.

Other:

This position is safety sensitive. It is subject to pre-employment and/or periodic background checks, motor vehicle records (MVR) and drug testing.

*This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties. Therefore, it is also not, nor can it be implied to be, a contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. Must be able to successfully complete an intense background investigation.*