What are the responsibilities and job description for the Business Client Implementation Coordinator position at Midco?
Description
JOB PURPOSE :
Project manage multiple customer projects simultaneously while being accountable for successful implementation, billing commencement and overall customer satisfaction. Success in this position requires serving as the single point of contact (POC) to the customer, coordinating across multiple groups and systems, professional and effective communication, timeline and critical task management, validating accuracy of all work completed, ongoing customer interaction and superior organizational skills. This position can be located in the Midco footprint (SD, ND, MN, KS, WI).
The hiring range for this position is $20-$23 per hour. The actual base wage offered will be determined based on multiple factors including internal equity, location, and the individual's job-related knowledge, skills and experience. This position is hourly and may be eligible for additional compensation such as overtime and career progression pay increases. In addition to base pay, this position is eligible for a quarterly bonus based on company and / or individual performance.
KEY FUNCTIONS :
- Effectively and efficiently project manage all business customer contracts, taking full responsibility for the customer experience from the time a contract is signed to service installation and billing commencement and verification.
- Review and fulfill contracts for basic services with accuracy, ensuring compliance with current rate card, company policy and regulatory requirements.
- Coordinate site surveys, installs, and other customer onboarding activities ensuring customers clearly understand project status throughout all phases, including outstanding, pending and completed tasks.
- Meet or exceed defined key performance indicators (KPIs).
- Facilitate customer relocations, renewals and service changes as they occur.
- Partner with Account Executives to ensure we deliver a superior customer experience for all customers.
- Proactively contact customers following installation to ensure customer satisfaction.
- Proactively offer bill review assistance to all customers adding new services to ensure full understanding of monthly recurring charges, taxes and fees.
- Ensure all special provisions, requests and instructions are recorded and executed per the signed contract.
- Provide assistance and training to other team members.
- Document customer interactions in a timely manner according to company and departmental policies and procedures.
- Assist with special projects as required by performing duties such as creating, editing and proof-reading documents, performing research, soliciting feedback from others, or other duties as assigned.
- Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
- Adhere to Midco's privacy guidelines to ensure each customer's privacy.
- Maintain regular attendance as required by your position.
- Actively follow Midco policies and procedures.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :
EXPERIENCE AND EDUCATION :
WORK ENVIRONMENT AND PHYSICAL & MENTAL DEMANDS :
ABOUT MIDCO :
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work :
Visit Midco.com / Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com / Federal Posters .
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $20 - $23
