What are the responsibilities and job description for the CX Strategy Analyst - Sioux Falls, SD position at Midco?
Description
JOB PURPOSE :
To achieve Operational Bestness the CX Strategy Analyst will be primarily responsible for transforming data from multiple sources into insights and actionable strategies on business trends and the overall customer experience. Will participate in all aspects of both departmental and cross-departmental projects supporting actionable strategic objectives to improve the overall customer experience.
KEY FUNCTIONS :
- Contribute to the organizational vision to enhance the holistic customer experience.
- Interpret data and analyze results to provide prescriptive strategies to mitigate customer and business friction to improve the overall customer experience and business health.
- Demonstrate strong analytical skills collecting, cleansing, analyzing and distributing significant amounts of information with an emphasis on detail and accuracy.
- Reinforce initiatives for data integrity and normalization.
- Produce concise reports with insights supported by analytics and business logic, and provide actionable insights related to customer behaviors and business processes.
- Develop and demonstrate courage by providing opinions, insights, and actionable strategies on difficult issues.
- Provide data and analytical support throughout the involvement in various projects, product launches, and process changes before, during, and a minimum of 60 days post launch to monito and report on impacts.
- Leverage multiple data sources to conduct exploratory data mining to surface emerging trends for quick resolution and overall support of long term and ongoing improvement plans.
- Develop strong consultative relationships throughout the organization.
- Demonstrate business acumen by successfully applying both descriptive and diagnostic analysis skills as part of understanding the overall business.
- Successfully manage multiple projects and coordinate efforts across the organization.
- Develop, standardize, and maintain process improvement reports and reporting metrics.
- Leverage a variety of tools and resources to gain comprehensive insights into the internet and cable industry.
- Utilize data-driven approaches to assess pricing strategies, technological developments, and consumer behavior, ensuring informed decision making and strategic planning.
- Assist with CX strategy; considers multiple perspectives before moving to action; analyzes personal decisions and behaviors for impact on the company, customer, and team.
- Display Midco's Core Values and Leadership Success Drivers.
- Adhere to Midco privacy guidelines to ensure each customer's privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :
EXPERIENCE AND EDUCATION :
WORK ENVIRONMENT AND PHYSICAL & MENTAL DEMANDS :
ABOUT MIDCO :
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Midco is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com / Federal Posters .
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
