What are the responsibilities and job description for the Intern-Software UX Analyst - Sioux Falls, SD position at Midco?
Description
JOB PURPOSE :
Support the software product development process by managing the product backlog, refining user stories, and ensuring that our chatbot solutions meet user needs and business goals. Collaborate with cross-functional teams, including front-line teams, developers and stakeholders, to create engaging and intuitive conversational experiences. Through user research, market analysis, and iterative testing, you will help drive the continuous improvement of our chatbot interfaces, enhancing user satisfaction and product performance.
This 10 week internship will begin June 2, 2025 and will be located in our Sioux Falls, SD office.
KEY FUNCTIONS :
- Conduct user research to understand user needs and behaviors.
- Analyze user data to identify trends and areas for improvement.
- Assist in managing the product backlog, including prioritizing features and user stories.
- Write and refine user stories and acceptance criteria.
- Communicate with stakeholders to gather requirements and provide updates on product progress.
- Identify KPIs for user stories and collaborate with data analysts to track performance.
- Participate in sprint planning meetings and help ensure that the development team understands the product vision and goals.
- Assist in user acceptance testing (UAT) to ensure that the product meets the required standards and user needs.
- Create and iterate on dialog flows, scripts and user interactions for chatbots.
- Develop prototypes to test and refine conversational experiences.
- Participate in usability testing and gather feedback to improve conversation flows.
- Document features, processes, requirements, user feedback and best practices.
- Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
- Adhere to Midco's privacy guidelines to ensure each customer's privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :
EXPERIENCE AND EDUCATION :
WORK ENVIRONMENT, PHYSICAL & MENTAL DEMANDS :
ABOUT MIDCO :
Ready to work at Midco? We thought so.
Visit Midco.com / Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com / Federal Posters .
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
