What are the responsibilities and job description for the NOC Technician position at Midco?
Description
JOB PURPOSE :
Monitor critical network elements, fiber infrastructure and applications using various network monitoring systems in a 24x7 Network Operations Center (NOC) environment. 2 Open Positions :
Position # 1 : Overnight shift work schedule : Sunday : 7PM-7AM, Monday : 10PM-7AM, Tuesday : 10PM-7AM, Wednesday : 9PM-7AM
Position #2 : Overnight shift work schedule : Monday : 9 : 30PM-7 : 30AM; Tuesday : 9 : 30PM-7 : 30AM; Wednesday : 9 : 30PM-7 : 30AM; Thursday : 9 : 30PM-7 : 30AM
KEY FUNCTIONS :
- Engage in reactive and proactive monitoring of the multi-service fiber optic network and related services, including video, telephone, Internet, and Enterprise IT services to quickly identify network events, impaired services, or unplanned outages.
- Evaluate network alarm conditions and service outages; follow procedures to validate and classify impact.
- Identify and document events as they occur, enter relevant information in Midco's ticketing system.
- Perform basic troubleshooting / information gathering and escalate to the appropriate personnel for additional troubleshooting, mitigation, and restoration.
- Actively coordinate mitigation and resolution of service outages; assist in troubleshooting and pinpointing service outage components.
- Engage and coordinate efforts with third parties and vendors to resolve problems and issues.
- Communicate with users, group members, Engineering, Field OPS, and Management regarding service outages and / or equipment malfunctions; provide regular updates on high priority network events, escalating as necessary.
- Coordinate preventive maintenance activity with Field Ops personnel; perform pre / post QC verification.
- Input and review change requests for moderately complex maintenance activity.
- Perform pre / post QC checks as part of maintenance activity; review nightly change calendar for potentially high risk or high impacting maintenance.
- Generate operational reports such as power supply battery health and transponder state.
- Review and offer updates to process documentation to ensure all procedures are known.
- Train and guide new hires as required.
- Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
- Adhere to Midco's privacy guidelines to ensure each customer's privacy.
- Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :
EXPERIENCE AND EDUCATION :
SKILLS AND BACKGROUND :
WORK ENVIRONMENT AND PHYSICAL DEMANDS :
ABOUT MIDCO :
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Visit Midco.com / Careers to learn about employment opportunities and apply today.
Midco is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com / Federal Posters .
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
