What are the responsibilities and job description for the Retail Sales & Service Associate - Grand Forks, ND position at Midco?
Description
JOB PURPOSE :
Drive residential sales opportunities to provide individual consumers with basic services such as telephone, internet, and cable TV in a retail environment. Support customer service by assisting new and existing customers that walk-in.
KEY FUNCTIONS :
- Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.
- Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
- Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
- Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
- Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
- Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
- Follow up with customers in a timely manner if necessary.
- Be patient and understanding in all customer interactions.
- Responsible for receiving payments and maintain the cash drawer.
- Clearly explain and demonstrate equipment connectivity and functionality.
- Verify the functionality of returned equipment.
- Meet ongoing sales training requirements.
- Adhere to Midco privacy guidelines to ensure each customer's privacy.
- Maintain regular attendance as required by your position.
- Must be able to meet the physical demands of the job within the described work environment.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :
EXPERIENCE AND EDUCATION :
WORK ENVIRONMENT AND PHYSICAL DEMANDS :
ABOUT MIDCO : Midco :
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Midco is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com / Federal Posters .
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
