What are the responsibilities and job description for the Systems Support Technician 1 position at Middle Flint Community Service Board?
Minimum Entry Salary *: Based Upon Experience
Location: 11 County Service Area
Services Area/Programs: Executive Management
Description of Duties:
Objectives of this Role: The Systems Support Technician is responsible for providing technical support and assistance to users and clients in the organization. This role involves troubleshooting hardware and software issues, maintaining computer systems, and ensuring the smooth operation of IT services. The technician will work closely with the agency’s IT and software vendors and other IT staff to resolve technical problems and improve system performance.
Key Responsibilities:
Provide first-line support for hardware and software issues, including desktops, laptops, printers, and mobile devices. Diagnose and resolve technical problems in a timely manner, ensuring minimal disruption to users. Install, configure, and maintain operating systems, applications, and network devices. Assist in the setup and deployment of new hardware and software solutions. Monitor system performance and perform regular maintenance to ensure optimal operation. Document technical procedures and user guides for reference and training purposes. Collaborate with other IT team members to implement system upgrades and enhancements. Provide training and support to end-users on software applications and IT best practices. Maintain inventory of IT equipment and software licenses. Stay updated on the latest technology trends and advancements in systems support.
Qualifications: High school diploma/GED and one (1) year of experience, which included report writing and data collection, tabulation, computation, and analysis. Valid, unrestricted GA Driver's License.
Preferred Qualifications: Associate’s in Information Technology, Computer Science, or a related field; proven experience in a technical support role or similar position.
Agency is an eligible worksite for the VA Education Benefit Program (Veterans)
Agency is an eligible work site for the Public Service Loan Forgiveness Program.
Middle Flint Health & Wellness services the following 11 counties: Webster, Marion, Sumter, Schley, Taylor, Crisp, Dooly, Macon, Houston, Peach and Crawford.
Middle Flint Health & Wellness is a Drug Free Workplace. Current Middle Flint applications should be filled out carefully and completely. Describe background in full and make certain application is signed. Incomplete applications or applications with insufficient information can result in an applicant not being considered for the vacancy. Please KEEP a copy of your application. All applications must be received (not postmarked) by the above specified deadline. Finger- printing and/or Drug Screening may be required, if appointed. Any male applicant between 18 and 26 years of age must present proof of having registered with the Selective Service as required by federal and state law, or of being exempt from such registration.
An Equal Opportunity Employer
Middle Flint Health & Wellness does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs and activities. An applicant who has a disability which requires special accommodations should contact this office.
* ENTRY SALARY may be adjusted depending upon the selected candidate’s qualifications and agency budget considerations.
