Service Technician

Middleburg is currently hiring a Service Technician.  The Service Technician will work under the direction of the Service Manager and Property Manager. The Service Technician is responsible for assisting in overseeing the physical assets, performing general maintenance and grounds services, apartment make-readies, and preventive maintenance and rehabilitation projects to ensure excellent curb appeal and quality of apartment homes.

This position will require the ability to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with our Mission and Values.

Position Overview:

Maintenance Services:

• Perform and document preventative maintenance.  Conduct inspections, vacant turns, repairs, and janitorial services per the assigned schedule and according to policies and procedures.
• May be called upon to perform housekeeping and grounds work, not to exceed 50% of the time.
• Be responsible in the utilization of maintenance materials; inform manager of supply needs; keep storage area locked.
• Oversee and assist with apartment turns including assistance with resident move-out and apartment renovation, troubleshooting and repair of most major and minor mechanical systems in apartment turn process per standards: ensure 75% of vacant apartments are in market-ready condition according to quality standards, 3 to 5-day downtime standard for the preparation of market-ready apartments and 10-day turn for upgrade units, and the “I would live here” test.
• Responsible for computerized administration of maintenance functions; accurate tracking of inventory for repair and maintenance, documentation of the status of service requests, scheduling of turnovers, and completion of move-out checklists.
• Assist with inventory and ordering supplies and may be responsible for pick-up of supplies as needed.
• Daily walk the property for curb appeal, deferred maintenance, and safety issues to meet Inspection reports, service operations standards, and the “I would live here” test and make recommendations for improvements. 
• Complete all tasks per company safety policies. Notify managers of any safety or liability concerns. Participate in safety meetings and be safety conscience.
• Responsible for knowledge of property-specific problems such as asbestos.
• Be an example and take accountability for all actions. Know and adhere to company values and policies 
• Maintain a neat, clean uniform and professional conduct always.
• Perform other duties as assigned.

Customer Service:

• Complete resident-requested repairs and service within the required timeframe (24 hours). Document through KeyTrak and work with the office team to follow up with residents for incomplete service requests.
• Ensure excellent customer service with same day or maximum 24-hour follow up, courteous and professional attitude toward all customers.
• Shares on-call responsibilities with the maintenance team; Available for weekend work and after-hours emergency service requests, 24 hours per day, 7 days per week.

Physical Requirements:

• Bending, kneeling, stooping, pushing, and pulling actions are continuous and required.
• Occasionally requires lifting 75 pounds or less.
• Frequently requires lifting 25 pounds through the workday.
• Must be able to walk apartments and grounds including steps frequently.
• Able to climb ladders over 10 feet.
• Ability to read gauges and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Understands and follows safe work practices for all trades, including but not limited to: the use of hazardous chemicals, Lockout Tag-out, Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces.