Restaurant and Wine Manager

Summary of Position:

We are seeking a dynamic front of house professional with both International and Virginia wine knowledge. We’re searching for a natural leader who has the ability to connect with our guests and confidently guide our staff. Accountability, composure and an eye for detail are some of the most important attributes needed to lead our team to success. If you are passionate about food, wine, exceptional service and luxury hospitality, The Red Fox Inn & Tavern may be the right fit for you. We require at least a Level 1 WSET certification for this role. Our Restaurant and Wine Manager reports to the Food and Beverage Director and leads a team of ~15.

Responsibilities:

▪ Directly supervise FOH service staff including servers, bartenders, and server assistants according to RFI&T standards and policies

▪ Manage the pre-shift FOH setup and meeting to ensure staff follows RFI&T procedures, is assigned a proper service section, stays informed of daily menu changes, 86 items and other matters affecting operations

▪ During service, supervise, manage and continuously monitor the FOH to ensure communication and smooth operation of the team, and ensure our “Every Experience, Every Time” standards are always met

▪ Ensure all guests are given exceptional service that follows the RFI&T service standards and resolve any problems that arise in a courteous and timely fashion

▪ Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the establishment, employees, and guests

▪ Understand, improve and enforce all RFI&T policies, procedures, standards, specifications, guidelines and training programs. Report all violations of company policies, rules and procedures to HR

▪ Maintain an in-depth knowledge of the RFI&T complex, building and guest room features, inn packages, food and beverage menus, and events packages offered

▪ Possess a “sales mentality” across all departments and constantly focus on building Inn, Tavern and Event sales into all daily interactions with guests

▪ Maintain and enforce policies and procedures that assist with the smooth operation of the FOH on a daily basis. Ensure all staff consistently follow these policies and procedures and stay informed of any updates or changes made. Supervise and motivate all FOH staff to exceed stated RFI&T and customer expectations

▪ Assist the management team with the following departments: Guest Services, Inn & Tavern Operations, BOH Operations, and Holidays & In-House Events

▪ Complete additional duties as delegated by the management team to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation

▪ Be flexible and fill in as needed to ensure the smooth and efficient operation of the Inn & Tavern

▪ Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures

Qualifications:

***Must have at least a Level 1 WSET certification

▪ Be at least 21 years of age.

▪ Previous fine dining restaurant experience required

▪ Must be able to work nights, weekends and holidays

▪ Must possess impeccable grooming qualities and dress in business attire

▪ High energy, luxury language, professional body language, and integrity

▪ Demonstrate teamwork, customer service focus and strong multitasking skills

▪ Possess basic math skills, have the ability to operate a cash register, POS system, and computer systems

▪ Be able to lift, reach, bend and stoop

▪ Be able to work in a standing position for long periods of time (up to 10 hours)

▪ Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds