Service Technician

Middleburg is currently hiring a Service Technician. The Service Technician will work under the direction of the Service Manager and Property Manager. The Service Technician is responsible for assisting in overseeing the physical assets, performing general maintenance and grounds services, apartment make-readies, and preventive maintenance and rehabilitation projects to ensure excellent curb appeal and quality of apartment homes.

This position will require the ability to effectively communicate, perform quality work in a safe manner and deliver on our mission of providing exemplary service in accordance with our Mission and Values.

Maintenance Services:

• Perform and document preventative maintenance. Conduct inspections, vacant turns, repairs, and janitorial services per the assigned schedule and according to policies and procedures.
• May be called upon to perform housekeeping and grounds work, not to exceed 50% of the time.
• Be responsible in the utilization of maintenance materials; inform manager of supply needs; keep storage area locked.
• Oversee and assist with apartment turns including assistance with resident move-out and apartment renovation, troubleshooting and repair of most major and minor mechanical systems in apartment turn process per standards: ensure 75% of vacant apartments are in market-ready condition according to quality standards, 3 to 5-day downtime standard for the preparation of market-ready apartments and 10-day turn for upgrade units, and the “I would live here” test.
• Responsible for computerized administration of maintenance functions; accurate tracking of inventory for repair and maintenance, documentation of the status of service requests, scheduling of turnovers, and completion of move-out checklists.
• Assist with inventory and ordering supplies and may be responsible for pick-up of supplies as needed.
• Daily walk the property for curb appeal, deferred maintenance, and safety issues to meet Inspection reports, service operations standards, and the “I would live here” test and make recommendations for improvements.
• Complete all tasks per company safety policies. Notify managers of any safety or liability concerns. Participate in safety meetings and be safety conscience.
• Responsible for knowledge of property-specific problems such as asbestos.
• Be an example and take accountability for all actions. Know and adhere to company values and policies
• Maintain a neat, clean uniform and professional conduct always.
• Perform other duties as assigned.

Customer Service:

• Complete resident-requested repairs and service within the required timeframe (24 hours). Document through KeyTrak and work with the office team to follow up with residents for incomplete service requests.
• Ensure excellent customer service with same day or maximum 24-hour follow up, courteous and professional attitude toward all customers.
• Shares on-call responsibilities with the maintenance team; Available for weekend work and after-hours emergency service requests, 24 hours per day, 7 days per week.

Physical Requirements:

• Bending, kneeling, stooping, pushing, and pulling actions are continuous and required.
• Occasionally requires lifting 75 pounds or less.
• Frequently requires lifting 25 pounds through the workday.
• Must be able to walk apartments and grounds including steps frequently.
• Able to climb ladders over 10 feet.
• Ability to read gauges and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Understands and follows safe work practices for all trades, including but not limited to: the use of hazardous chemicals, Lockout Tag-out, Personal Protective Equipment, Ladder Safety, and working from Elevated Surfaces.

Desired Knowledge and Experience-

• High school diploma or equivalent
• Proficient in most areas of apartment maintenance including plumbing, painting, drywall, appliance repair, electrical, locks, carpentry, roofs, and life safety equipment.
• Understanding of building materials and tools.
• Regulatory and environmental certifications such as lead, asbestos, renovations/repairs,
• HVAC and CFC type I & III or Universal.
• CPO certification is strongly preferred.
• At least 2 years experience in apartment maintenance; or 3 years in a related field.
• Excellent English communication skills, both verbal and written.
• Basic computer skills in a Windows environment (able to operate a mobile device or PC).
• Knowledge of machines, equipment, and tools, including but not limited to ladder, dolly, back belt, goggles, gloves, electric snake, reciprocating saw, hand saw, circular saw, table saw, cordless drill, drill press, snow blower, paintbrush, vacuum, shampoo machine, blower, cleaning supplies, and small hand tools.

Physical Requirements:

• Bending, kneeling, stooping, pushing, and pulling actions are continuous and required.
• Occasionally requires lifting 75 pounds or less.
• Frequently requires lifting 25 pounds through the workday.
• Must be able to walk apartments and grounds including steps frequently.
• Able to climb ladders over 10 feet.
• Ability to read gauges and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.

Work Schedule & Location:

• Monday-Friday 8 am - 5 pm, with rotating on-call responsibilities.
• Must be available for regular on-call work/emergency calls, work scheduled off-hours, and emergency overtime as required (hours may vary to meet the business needs of the property).

What we can offer you-

• Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.
• A job that challenges you- Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top-notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations.
• Great Culture- We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.

Who is Middleburg Communities?

At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners.