Director of Ecommerce

With over 70 years of backyard cooking experience, Middleby Outdoor has three of the top brands in outdoor cooking (Char-Griller, Masterbuilt and Kamado Joe). We strive for excellence in designing and building the most innovative products in the industry and markets we serve. We create a work environment that is conducive to building long-term employees who are motivated and dedicated to manufacturing quality products while upholding the highest standards in business ethics. Our mission is to build great products and greater relationships with a vision to lead the way with integrity and intelligence.

SUMMARY

As the Director of Ecommerce, you will lead and drive the growth of our eCommerce channel and are responsible for developing and executing the strategy to maximize the performance and profitability of our Global ecommerce platforms to include Amazon, Pure Play, Omni-Channel and Market Places. As an eCommerce Sales Director, you will oversee the entire sales process, from managing a team of sales professionals to optimizing the online shopping experience, identifying new opportunities, and ensuring the company’s online presence meets its revenue and market share targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as long-term visionary to grow current global eCommerce business and identify emerging businesses and trends.
• Create and implement a comprehensive eCommerce sales strategy aligned with overall business objectives.
• Define and execute online sales targets, budgets, and growth plans to increase revenue and market share.
• Analyze market trends, competition, and customer behaviors to adjust the strategy accordingly.
• Ensure seamless integration between online sales channels and other departments (marketing, supply chain, customer service).
• Collaborate with the marketing team to drive traffic to the website and increase conversion rates.
• Partner w/ National Account Sales leaders to extend the aisle of the store experience.
• Interface with key customer relationships to ensure strong and growing partnerships.
• Utilize data-driven insights to identify areas for improvement and implement targeted initiatives.
• Monitor KPIs and sales metrics, providing regular reports and updates to senior management.
• Track competitors' performance, trends, and innovations to maintain a competitive edge.
• Negotiate terms and manage contracts with customers, third-party platforms and suppliers to ensure maximum profitability and business growth.
• Responsible for promotional calendar and strategy for MAP pricing and monitoring.
• Manage a team of direct reports, with responsibility to hire, train, motivate and develop team members to achieve company goals.
• Help elevate the digital acumen across the national account sales team through continuous education and creation of playbooks.
• Manage the eCommerce sales budget, ensuring efficient allocation of resources to maximize ROI.
• Identify areas to optimize cost-efficiency without compromising customer experience.
• Achieve eCommerce channel sales targets, through execution of selling strategies.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty and responsibilities listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE

• Bachelor’s degree or higher
• Minimum 7 years Ecommerce experience, with at least 2 years in a leadership role
• Account management, strategic planning, and business development experience
• Previous experience in a customer facing role
• Experience working with Amazon, Omni-Channel Customers and Market Places
• Strong knowledge of eCommerce platforms and digital marketing strategies.

SKILLS AND COMPETENCIES

• Demonstrate a high level of sense of urgency, time management, and prioritization skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong analytical, organizational, and problem-solving skills.
• Integrity, credibility, and dedication to the business.
• Excellent communication, negotiation, and interpersonal skills.
• Proven track record of driving significant online sales growth and achieving targets.
• Deep understanding of data analysis tools and web analytics.
• Cross functional collaboration to achieve company objectives.
• Discretion in handling sensitive and confidential documents and situations.
• Expertise in conversion rate optimization, customer experience, and online merchandising.
• Strong leadership skills with experience managing and mentoring teams.
• Self-motivated, proactive, and resourceful, with a positive, professional attitude.
• Dedicated to company and personal core values
• Proficiency with Microsoft Office applications: Outlook, Excel, and Word.
• Excellent verbal and written English language skills required. Read, interpret and analyze correspondence, memos, reports and tables.

BENEFITS

• Competitive salary
• Hybrid office schedule
• Generous Paid Time Off company paid holidays
• Health Savings Account with a company paid HSA contribution when enrolled in the traditional high deductible BCBS medical plan with HSA
• Dental and vision plans
• Legal and supplemental insurance available
• 401(k) Match
• Paid parental and major medical leave
• Company paid basic life, AD&D, short-term and long-term disability insurance
• Employee assistance program
• Employee discounts and rewards

ABOUT THE COMPANY

Learn more about our story and our products at www.chargriller.com, www.masterbuilt.com, and www.kamadojoe.com. Middleby Outdoor is a subsidiary of Middleby Corporation.

Middleby Corporation is a fast-growing and profitable global manufacturer of commercial foodservice, food processing and residential cooking equipment with approximately $4 billion in revenue headquartered in Elgin, IL. Sales of the company’s products are marketed under 100 different brands. The company has 55 manufacturing operations (including 20 international) and 10 international distribution offices. Middleby has grown from approximately $100 million in revenues since 2001 and was named a Fortune Magazine’s Fastest Growing Company in 2014 and 2015. Forbes included Middleby in their list of the World's Best Employers for 2021.

Middleby Outdoor proudly supports diversity in the workplace and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Employment type: Fulltime, Monday - Friday