Field Service Technician

Middleby Packaging Solutions is a world leader in MAP Packaging and Rollstock packaging technology. For over 40 years, we've been recognized as a technology leader in the food industry for Packaging Equipment. We offer a culture that is focused on great people, customer commitment, integrity, innovation, collaboration, and achievement. Currently, we are seeking qualified candidates for the position of Field Service Technician based in Elgin Illinois.

Job Description:

• Installation - technical consultation and installation assistance to on-site personnel or contractors.
• Startup- Customer pre-consultation, site readiness preparation, startup monitoring, assist and train.
• Equipment Maintenance –perform routine maintenance on equipment.
• Repairs – repairing machines and systems, including rebuilds.
• Troubleshooting-determine causes of operating errors and taking action to remedy the problem.
• Equipment selection-determining correct tools and equipment required to perform the job.
• Record Activity – complete service reports, record repairs, warranty and maintenance performed.
• Travel up to 80% throughout North America.

Essential Duties and Responsibilities:

• Perform scheduled and un-scheduled maintenance of equipment and associated equipment
• Provide installation expertise at customer sites as well as conducting pre-installation assistance.
• Read and review blueprints, plans, specifications and other documentation to prepare for startup or service
• Responsible for on-site training of customer personnel to CV-Tek/RapidPak standards on proper operation of their equipment
• Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support
• Work with engineering, project management, spare parts and management groups to resolve escalated problems
• Provide written service & expense reports to Manager of Field Service & Operations on all activities carried out on site and complete all required documentation in a timely manner
• Properly document, label, and return all defective parts resulting from repair
• Make technical recommendations to maintenance technicians and/or plant operators
• Work closely with the Manager of Field Service and service coordinator to ensure site work is carried out in the required order, for completion by the required timeline
• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site and in the manufacturing facility and report any breaches or concerns on health and safety matters to the Manager of Field Service or HR.
• Ensure all materials, tools and equipment provided to you, are kept safe, and secure. Ensure all are calibrated in good working order to CV-Tek/RapidPak requirements.
• Assist in manufacturing or engineering with customer projects, as well as unit refurbishment or replacement at the customer site or the CV-Ttek/RapidPak manufacturing facility
• Assist the parts department with recommended spare parts and wear parts to existing and new customers
• Provide technical support to other Field Service Specialist in the field
• Overtime may be necessary as work load dictates. This may include weekdays or weekends.
• Must maintain valid Driver’s License
• Must be able to use a computer for creation of reports and data entry required
• Must be able to use a smartphone and any related applications required for the job or timekeeping
• Must maintain valid passport to take advantage of Factory & Service Training at various CV-Ttek/RapidPak customer sites worldwide
• Must have and maintain current inoculations as determined to protect in this field
• Must maintain clean and professional appearance while working with customers, vendors and colleagues

• Associate’s degree in a technical field or equivalent is preferred.
• 2-3 years’ experience in a related field or an equivalent combination of education and must be detail oriented.
• Experience in the Packaging Equipment field desired but not necessary.
• “Hands on” experience with Electro-Mechanical experience, pneumatics, AC/DC motor control, PLC’s, VFD’s.
• Must be self-motivated with ability to work & think well independently.

Standard Benefits

Middleby Packaging Solutions offers a range of available benefits to all employees, including available medical, dental and vision programs. Company paid short-term and long-term disability and basic life insurance. Other benefits include PTO accrual, paid holidays and company matched 401K.

Middleby Packaging Solutions is an Equal Opportunity Employer