What are the responsibilities and job description for the Help Desk Support Specialist position at Middleground It?
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player.
In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area. This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware.
This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.
The duties of the Help Desk Support Specialist position include, but are not limited to the following :
- Provide local and telephone technical support to over 1000 end users
- Utilize the Connectwise ticketing system
- Deploy computers and peripherals (computers, monitors, printers, etc.)
- Install software packages on PC's and Laptops
- Upgrade hardware on PC's & Laptops
- Troubleshoot software applications
- Create and maintain detailed documentation in our software (instruction guides, policies, procedures)
- Manage document library and inventory of assets
- Support senior engineers
Qualifications :
Physical Requirements :
Required Skills :
Preferred Skills :
Compensation :
You will learn an immense number of things at our company. You will be trained on the latest and greatest technologies and be exposed to many new challenges.
Your skills will be tested. Background will be checked. Drug testing may be requested.
Please send your resume and contact information, and one recent IT project you completed. Failure to follow directions will result in the deletion of your email.
This will be a W2 salary position.
Passionate and forward thinking group of IT professionals
Ideal candidate will live close to the downtown Chicago
Please, no recruiters.
