What are the responsibilities and job description for the Client Care Specialist- The PetNPlay Resort position at Middlehope Veterinary Hospital and The Pet N Play...?
We're Hiring! Client Care Specialist – PetNPlay Luxury Resort
Full-Time | $16–$18/hour | Must be available on Sunday
Are you a people-loving, pet-obsessed, upbeat multitasker who thrives in a fast-paced environment? We’re looking for an energetic, detail-oriented Client Care Specialist to join our award-winning team at PetNPlay Luxury Resort—the Hudson Valley’s Best Pet Resort, Doggy Daycare, and Veterinary Hospital.
About the Role:
As a Client Care Specialist, you’ll be the face and voice of our resort—welcoming guests (both furry and human), creating lasting client relationships, and delivering top-tier customer service. Your day will include everything from running dogs to and from playgroups to sending out adorable daily report cards and answering busy phone lines with a smile.
Key Responsibilities:
- Greet clients and check in/out daycare and overnight guests
- Walking leashed dogs in/out during check-ins and pick-ups
- Answer and manage high-volume phone calls and Text messages
- Schedule daycare reservations and services
- Promote and educate clients on our services and wellness options
- Send daily report cards and maintain digital pet records
You’ll thrive in this role if you are:
- A real people person with strong communication skills
- Bubbly, upbeat, and love making others smile
- A natural multitasker who stays organized under pressure
- Obsessed with details and accuracy
- A total animal lover who’s not afraid to get a little fur on your clothes
- Comfortable walking large, excited dogs on leash
- A team player who loves to jump in and help wherever needed
Why Join Us?
We offer a positive, fun work environment filled with puppy kisses and a supportive team. Plus, great perks:
- Competitive pay ($16–$18/hour based on experience)
- Health insurance
- 401(k) with 3% Safe Harbor
- Paid sick and vacation time
- Uniforms provided
- Employee discounts (Up to 50% off veterinary care, daycare, grooming, training, and overnight stays)
Requirements:
- Must be available to work Sundays
- Willing to work weekends and holidays
- Flexibility to work morning shifts starting at 6:45am-1 pm, afternoon shifts 1pm-7pm or full days 6:45am-7pm.
- High school diploma or equivalent preferred
- Previous customer service or receptionist experience is a plus
“Find a job you enjoy doing, and you will never have to work a day in your life.” – Mark Twain
If you're ready to join a team where your love of animals and passion for people combine, apply today to become a part of the PetNPlay family!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Newburgh, NY 12550 (Required)
Ability to Relocate:
- Newburgh, NY 12550: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18