What are the responsibilities and job description for the Clerk position at Middlesex Health?
Position Highlights
Department: Homecare
Hours: Full-Time/40 hours
Shift:Monday-Friday 8am-4:30pm with 1 Sunday requirement per month
Position Summary:
The Clerk is responsible for front desk duties and assisting with assigned medical records tasks.
Responsibilities include but are not limited to:
Answers phones and responds to patient inquiries appropriately; promptly addresses patients needs based on the scope of the position and clinical setting.
Appropriately triage calls, referring to clinicians as necessary.
Completes appropriate work items utilizing the EMR system, to include patient referrals and other tasks as needed.
Scans patient records into the appropriate EMR system.
Processes faxes, incoming mail, and paperwork as required.
Manages multiple priorities and pays attention to details to ensure accuracy.
Participates in rotation for weekend clerical coverage and completes tasks as assigned and requested by weekend supervisor.
Provide backup support to office processes as assigned by the supervisor.
Understands and utilizes EMR system consistent with roles, abides by all federal laws and organizational privacy policies
Performs administrative and other job related duties as assigned.
Minimum Qualifications
High School Diploma or equivalent
Strong customer service skills - excellent communication skills with knowledge of telephone etiquette
Must possess strong computer skills
Must be well-organized with the ability to multi-task
Attention to detail and accuracy
Positive attitude and a team player with excellent interpersonal skills
Preferred Qualifications
Receptionist/Secretarial experience in a healthcare setting
Associates degree
Familiarity with HIPAA and other medical privacy practices & regulations
EPIC experience
Comprehensive Benefits Offered:
Competitive and affordable health benefits (total rewards package)
403(b) retirement plan with company matching
Paid holidays, time off and sick time
Wellness rewards program
Quick commute access from I-84, I-91, Route 9 and surrounding areas
Free parking with shuttle drop-off service
…and much more!
About Middlesex Health
The Smarter Choice for your Career!
Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
