What are the responsibilities and job description for the Customer Financial Support position at Middlesex Health?
Position Highlights
- Department: Credit Collections
- Hours: 35.00 per week
- Shift: Shift 1
Position Summary
Responsible for the accurate and timely fulfillment of all patient billing requests, disputes or inquiries.
Essential Duties & Responsibilities
Under general supervision:
- Responsible for managing high call volume from patients with questions related to their balances or services.
- Obtains and updates correct insurance information from the patient and attaches it to the appropriate claim or date of service for claim resubmission
- Assists patients with making credit card payments, setting up payment plans for their existing balances or initiating a payment plan with recurring payments for auto pay.
- Explains to patient their out of pocket responsibility based on insurance explanation of benefits
- Will be the first point of contact for patient disputes, recommending appropriate chain of command for resolution
- Establishes relationship with patient and assists them with initial financial assistance application request. Reviews hospital income guidelines and documents needed to complete application.
- Will address concerns and answer questions with doctor’s offices related to patient care.
- Completes patient estimates for patients looking for specific costs related to upcoming tests or procedures.
- Processes attorney authorizations for itemized billing in the system. Will document all related accounts appropriately and have them mailed out to requesting attorney office.
- Accurately document all conversations or correspondence between patient, doctor’s office, insurance companies or attorneys offices on appropriate patient accounts so follow up can be done in a timely manner
- Adheres to all Core Values (Compassion, Pursue Excellence, Cooperation and Collaboration, Upholds Honesty, and Supports Innovation).
- Adheres to all Absolutes (Privacy and Confidentiality, Professional Appearance, and Responsibility and Commitment).
- Other job related duties as assigned.
Minimum Qualifications
- Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
- Strong computer skills
- Ability to work independently and as a team member with minimum supervision
- Ability to maintain a professional manner even under stressful situations
- 1 year customer service experience
Preferred Qualifications
- Hospital patient accounts
- Epic experience
Comprehensive Benefits Offered
- Competitive and affordable benefits package
- Shift Differentials
- Continuing Education assistance
- Tuition reimbursement
- Student Loan relief through Fiducius
- Quick commute access from I-84, Route 9 and surrounding areas
About Middlesex Health
The Smarter Choice for your Career!
Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
