What are the responsibilities and job description for the Receptionist/Medical Assistant - Primary Care position at Middlesex Health?
Position Highlights
- Department: MHPC Westbrook
- Hours: 40.00 per week
- Shift: Shift 1
Position Summary
The Receptionist/Medical Assistant (MA) is an integral part of the patient care team. Under the direction of the Practice Manager, the MA performs certain clinical duties, and assists the Providers to assure each patient is provided timely and effective care. The Receptionist/MA maintains strict patient confidentiality at all times.
The Receptionist/MA will perform general clerical or administrative duties as directed.
Essential Duties & Responsibilities
Clinical Duties performed under the direction of the provider:
- Welcome patient to the practice and escort patient to the exam room. If patient is new to the practice, perform introductions.
- Interview patient to verify reason for visit, obtain medical information, measure patient’s vital signs, height and weight. For same day acute visits obtain temperature and pulse oximetry.
- Document all patient information obtained in the Electronic Health Record according to policies and procedures for EHR use.
- Confirm and record allergies, current medications strength and frequency, refills required and pharmacy of choice.
- Assure all documentation, results, reports pertinent to the visit are available to the provider for review with the patient.
- Assist the provider with patient exams and procedures as directed.
- Perform phlebotomy. Collect blood and other specimens, label and prepare appropriately for delivery to the lab. Document these procedures in the EHR.
- Perform routine in-office laboratory tests. Document the results in the EHR.
- Perform routine or diagnostic testing such as EKG and spirometry, providing reports to the provider for review.
- Prepare treatment rooms, keeping them clean and stocked.
- Clean and sterilize instruments. Dispose of contaminated supplies appropriately.
- Manage patient messages (telephone encounters) as delegated by licensed clinical staff/provider.
- Prepare prescription refill documents for provider review and signature.
- Maintain effective and organized systems to ensure timely workflow for patients and providers. Notify reception staff of any anticipated service delays.
- Verify the MH medical record number is listed in the patient’s demographic information. Obtain and enter MRN from the Results system if necessary.
- Schedule patient appointments.
- Prepare patient referrals / authorization for specialist and hospital services.
- Assist with review and preparation of Home Healthcare Certifications and other documents (lab orders, diagnostics, etc.) as requested.
- Adheres to all Core Values (Compassion, Pursue Excellence, Cooperation and Collaboration, Upholds Honesty, and Supports Innovation).
- Adheres to all Absolutes (Privacy and Confidentiality, Professional Appearance, and Responsibility and Commitment).
- Other job related duties as assigned.
Minimum Qualifications
- High School Diploma or Equivalent
- Medical Assisting Certification
- Knowledge of medical terminology and medications
- Excellent customer service and communication skills
Preferred Qualifications
- 1 year experience working with electronic health records
- 1 year office based physician practice experience
Comprehensive Benefits Offered
- Competitive and affordable benefits package
- Tuition reimbursement
- Quick commute access from I-84, Route 9 and surrounding areas
About Middlesex Health
The Smarter Choice for your Career!
Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.
