Customer Care Advocate (Sales BDC)

Job Summary:
We are looking for a Customer Care Advocate to join our growing team! If you're a motivated and results-driven individual with excellent communication skills, we want you to help us provide exceptional customer service and sales support. As part of our team, you'll be engaging with customers through phone calls, emails, and live chats, and scheduling appointments to help them find the perfect solution.

What You’ll Be Doing:

• Fast Response: Be the first to connect with our customers by answering calls, emails, and live chats within 15 minutes, using friendly and professional scripts.
• Booking Appointments: Engage with customers to schedule appointments for vehicle test drives, services, and more, while offering helpful product information.
• Lead Follow-Up: Reconnect with potential customers who need a little more time or missed their appointments, keeping them engaged and ready to move forward.
• CRM Mastery: Maintain customer records and track interactions in our CRM system to ensure smooth communication and follow-ups.
• Collaborating with the Team: Work alongside a dynamic sales team and management to create an exceptional customer experience and improve our processes.
• Meet and Exceed Sales Targets: Strive to meet and exceed defined sales targets and objectives, contributing to the dealership’s overall success.

Why You’ll Love Working Here:

• Competitive Pay & Performance Bonuses: Earn what you’re worth with generous incentives based on your success.
• Growth Opportunities: We love to promote from within! As you grow with us, so does your career.
• Fun, Positive Work Culture: Be part of a supportive, energetic team where every day is exciting and rewarding.
• Comprehensive Benefits: We offer great benefits, including medical, dental, and more.

What We’re Looking For:

• Prior experience in a call center or sales environment is preferred.
• Excellent communication skills, both on the phone and online, with the ability to handle objections and rejection effectively.
• Strong customer service orientation, with a passion for helping customers.
• Detail-oriented and organized, especially when using CRM systems and other sales tools.
• A positive attitude and eagerness to work collaboratively as part of a team.
• Driven to meet and exceed sales goals in a fast-paced, target-driven environment.
• Highly motivated and results-oriented, with the ability to stay focused and achieve success.

Benefits
Middletown Chevrolet offers a competitive compensation package ranging from $40,000 to $75,000 per year, based on experience and performance. Additional benefits include health insurance, retirement plans, paid time off, and ongoing training and development opportunities.

About the Company
Middletown Chevrolet is a reputable automobile dealership located in Middletown, Connecticut. With a strong commitment to providing exceptional customer service and high-quality vehicles, we have gained a loyal customer base and have been recognized as a trusted brand in the industry. Join our team and be a part of our continued success!