What are the responsibilities and job description for the Telecommunications Specialist position at Middletown Medical?
Job Title: Telecommunication Specialist
Location: Orange County NY
Department: Information Technology
Reports To: IT Manager
Job Summary: We are seeking a knowledgeable IT Specialist with a focus on phone systems and connectivity to join our dynamic IT team. The ideal candidate will be responsible for managing and maintaining our telecommunications systems, ensuring seamless connectivity and optimal performance for our organization.
Key Responsibilities:
- Phone Systems Management:
- Administer and support VoIP systems, PBX, and telecommunication services.
- Configure, install, and maintain phone hardware and software.
- Troubleshoot and resolve issues related to phone systems and connectivity.
- Network Connectivity:
- Monitor and maintain network performance, including LAN/WAN connectivity.
- Collaborate with network engineers to implement upgrades and improvements.
- Ensure security protocols are followed for all connectivity solutions.
- User Support:
- Provide technical support to end-users for phone systems and connectivity issues.
- Conduct training sessions for staff on new phone systems and features.
- Develop and maintain user documentation and FAQs.
- Project Management:
- Participate in planning and executing telecommunications projects.
- Collaborate with vendors and service providers to ensure service levels are met.
- Assist in budget planning and cost management for telecom services.
- Compliance and Documentation:
- Maintain accurate records of phone system configurations and changes.
- Ensure compliance with industry regulations and best practices.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or related field.
- Proven experience in managing phone systems (VoIP, PBX, etc.) and network connectivity.
- Strong knowledge of networking concepts and troubleshooting techniques.
- Familiarity with telecom regulations and industry standards.
- Excellent problem-solving and communication skills.
Preferred Skills:
- Certifications in relevant technologies (e.g., Mitel, Ring Central, Five9 Cisco, Avaya, Microsoft Teams).
- Experience with unified communications and collaboration tools.
- Understanding of network security principles.
Work Environment: This position may require occasional on-call availability and may involve some travel to various company locations.
Job Types: Full-time, Part-time
Pay: $25.00 - $30.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Weekends as needed
Experience:
- Multi-line phone systems: 1 year (Required)
Ability to Relocate:
- Middletown, NY 10940: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $30
