What are the responsibilities and job description for the Service BDC Representative position at Middletown Nissan?
Middletown Nissan is seeking a Service BDC to join our growing team!
The incumbent must be accurate, customer-focused and able to handle customer issues effectively.
As a BDC Rep, this position is key to creating a customer friendly environment. This is a Full-time position, approximately 40 hours per week. Must be available to work flexible shifts including days, and weekends.
Job Duties:
- Call customers to schedule follow up appointments for their vehicle to maintain adequate vehicle health
- Handle incoming calls to set up service appointments
- Call customers with recalls outstanding
- Reach out to local customers for free inspections
- Change and update customer information in computer system
- Answer phones and direct customer to the proper advisor or manager
- Follow up with all customers in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
- Must follow all company safety policies and procedures.
- Down load lists of customers that are in need of Maintenance work
- Able to work with Excel
- Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.
- Proactively go after service business.
- Perform any other special duties as requested by Dealer and other Managers
- Regular attendance consistent with attendance policy
- Able to have a flexible work schedule.
Job/Education Requirements:
- High school diploma.
- Ability to read and comprehend instructions and information.
- Excellent oral communication skills.
- Professional personal appearance.
- Ability to communicate customers' interests needs and requests to management
- Able to work a flexible schedule.
We offer:
- Health, Dental, Vision
- Paid Vacation
- Ongoing Training
- Great team Culture
- Excellent work environment
Job Type: Full-time
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Supplemental Pay:
- Bonus opportunities
Application Question(s):
- What is the earliest you can begin working with us?
Education:
- High school or equivalent (Preferred)
Experience:
- CDK software: 1 year (Preferred)
- Automotive Service: 1 year (Required)
- BDC: 1 year (Required)
Work Location: In person
Salary : $17 - $19
