What are the responsibilities and job description for the Groomer's Assistant position at Middletown Veterinary Hospital?
Job Overview
The Grooming Assistant supports the grooming team by ensuring smooth daily operations, maintaining a clean and organized grooming environment, and providing excellent customer service. This role requires hands-on assistance with bathing, brushing, and preparing pets for grooming while adhering to safety and quality standards. Proficiency in technology platforms such as Cornerstone and Weave is essential for managing appointments and client communication.
Key Responsibilities
- Facility Cleaning and Equipment
- Ensure all grooming cages and kennels are thoroughly cleaned and sanitized
- Prepare sufficient clean towels for daily use
- Rinse tubs and clean under bathing system
- Sweep and mop all grooming areas, including the bathroom, cage room, and hallway
- Remove hair from baseboard heaters, dryer cage fans, and force dryer filters
- Organize and maintain grooming tools and equipment
- Customer Relations and Communication
- Use Cornerstone to schedule and manage appointments
- Communicate effectively with clients upon arrival
- Address client inquiries in the order received using Weave
- Confirm accuracy of invoices
- Grooming Assistance
- Maintain workflow efficiency through balancing bathing schedule
- Brush out matted fur before baths
- Clean ears, including hair removal
- Express anal glands
- Follow bathing protocol thorough rinse-scrub-rinse technique, focusing on faces and ears
- Dry dogs effectively to remove all moisture
- Verify all dogs are dry and smell clean
- Address any odor or cleanliness issues by re-washing and drying
Key Skills/Capabilities:
- Ability to multitask and manage priorities in a fast-paced environment
- Proficiency in Cornerstone and Weave platforms - training can be provided
- Strong communication and customer service skills
- Experience in animal handling and grooming preferred but not required; training provided
- Physically capable of lifting, bending, and standing for extended periods
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Weekends as needed
Work Location: In person