What are the responsibilities and job description for the Managerial Operations Training Development Specialist position at MidFirst Bank - Default?
Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the county. We focus on quality and creating winning teams to execute our mission to be the top performing financial institution in the markets we serve. We are looking for strong team members that will share in our passion for this mission and serve our internal stakeholders with humility and excellence.
The Training Specialist will be responsible for sourcing, designing, developing, and delivering comprehensive training programs tailored to enhance managerial skills and business capabilities for the Mortgage Servicing division. This position will focus on equipping managers with the knowledge and tools needed to effectively lead teams, drive performance, and foster a positive workplace culture while also developing appropriate mortgage servicing and risk management knowledge. This role is ideal for a proactive learning professional with strong organizational skills and a passion for developing operational leaders to drive business success.
Training Program Development & Delivery: Develop, procure, and execute training programs for operational leaders. Topics include but are not limited to: KPI Management, Change Management, Project Management, Risk Assessment, and more. Facilitate interactive learning experiences through in-person sessions, virtual training, and blended learning approaches.
Project Management: Collaborate with department and division leadership to lead training initiatives from inception to completion, include needs assessment, curriculum development, scheduling, and resource allocation. Ensure training projects are executed on time while maintaining multiple priorities.
Stakeholder Communication: Partner with department managers to assess training needs, align learning objectives with business goals, and secure buy-in for development initiatives. Communicate training plans, updates, and outcomes effectively across multiple levels and platforms.
Training Assessment & Continuous Improvement: Evaluate program effectiveness through feedback, assessments, KPI improvements, and performance metrics. Use data-driven insights to refine training content and delivery methods, ensuring continuous improvement and relevance.
Coaching & Support: Provide ongoing coaching, mentorship, and support to managers to reinforce learning and facilitate real-world application of management skills.
Position Requirements
- A bachelor's degree in adult education, business, human resources, or a closely related field
- 4-6 years of experience in training development and implementation, with a proven ability to design, source, and execute effective training programs
- Expertise in instructional design, curriculum development, and adult learning principles
- Strong project management skills, with the ability to oversee multiple training initiatives simultaneously
- Experience with learning management systems, performance evaluation methods, program assessment and stakeholder communication is highly desirable
- Prior experience in the financial industry and management is preferred.
