MM Assistant Manager - Document Curing

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country.  We focus on quality and creating winning teams to execute our mission to be the top performing financial institution in the markets we serve.  We are looking for a strong leader that will share in our passion for this mission and lead a team within the Document Curing Department with humility and excellence. 

The Document Curing Department is responsible for the accuracy and maintenance of mortgage loan documents.  The HMDA/GNMA team is responsible for reviewing and providing applicable data to fulfill investor and/or regulatory requirements.

A successful candidate will be responsible for managing the daily work the HMDA/GNMA team within the Document Curing Department. 

Primary responsibilities include:

• Understanding applicable investor, insurer, and state level requirements to build controls and mitigate risk.
• Monitoring and reporting operational inventory and performance metrics to ensure team success
• Establishing clear expectations for employee performance
• Reviewing the team’s productivity and quality metrics to provide coaching, mentoring, and development to improve employee success
• Managing team members work flow
• Researching and resolving escalated issues timey to prevent process delays
• Monitoring vendor and third party relationships to meet service level requirements
• Managing various projects and performing other relevant duties as required

Minimum Requirements

This position requires a Bachelor’s degree and 3-5 years’ management experience, OR in lieu of a degree, commensurate work history of 5-7 years of experience in an operational, financial services, mortgage servicing or corporate environment will be considered.  Work history must include demonstrated success managing/leading a team, to include performance, productivity, engagement and a process improvement background.

Preferred Qualifications

• Aptitude to manage multiple priorities simultaneously and a capacity to work in a deadline-driven environment
• Excellent verbal and written communication skills as they will be expected to confidently lead meetings and convey information at all levels of the organization and outside the organization as well.
• Excellent analytical and creative problem-solving skills with the ability to work independently and collaboratively
• Ability to exercise discretion and judgement
• Working knowledge of Microsoft Office programs

#MM