Salesforce CRM Administrator

MidFirst Bank (MFB) is seeking a talented, highly capable, optimistic and motivated Salesforce Administrator to join our team!  This is an exciting opportunity to not only be a lead on our new Salesforce Financial Services Cloud (SFFSC) implementation but help us continue to innovate the future of our CRM. You will have ownership of the day-to-day configuration, support, maintenance and improvement of our CRM platform in a fast-paced environment with over 600 users.  Additionally, you will have exposure to numerous departments and members of our executive team.  Our family-like culture provides a small team environment with an opportunity to make a big impact on the bank!

Responsibilities include:

• Lead implementation of our new SFFSC CRM system and the ongoing customization requests
• Manage all basic administrative functions including user account maintenance, campaigns, business rules, picklist, access privileges, page layouts, data imports, data feeds, custom configurations, reports, dashboards, workflows and other routine tasks
• Manage SFFSC data feeds and other integrations
• Act as Product Owner by keeping an up-to-date product roadmap and presenting it periodically to the team
• Assist business users by analyzing and mapping business processes to Salesforce functionality and developing customizations or using third party apps when necessary
• Work with our operational management team to establish processes to support administrative, development, and change management activities
• Maintain, at least, high-level familiarity with other IT system/business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points

• Support and training of SFFSC users
• Issue resolution through troubleshooting, collaboration with our team, and working with SF support as necessary.
• Collaborate with stakeholders to understand, build, or deliver reporting and/or data visualization.

Position Requirements:

• 2 years of hands-on experience with SFFSC Admin and or Sales Cloud in a similar environment
• A bachelor's degree or years of equivalent experience
• SF Admin certification, SQL knowledge and database concept is desired
• Extensive experience in the administration and maintenance of the SFFSC system, API integrations, software engineering tools and test-driven development preferred
• Understand all aspects of SFFSC configuration and technical/functional capabilities preferred
• Strong technical skills are required and light programming experience is preferred
• Proficiency with Excel and other Microsoft Office applications
• Ability to assess the impact of new requirements on our MFB SFFSC Community
• Critically evaluate and translate functional requirements into technical requirements
• Excitement about implementing SFFSC and a positive, go-getter attitude
• Pride in meeting deadlines, prioritizing simultaneous requests and managing multiple tasks
• Proven ability to design and implement new processes while facilitating user adoption
• Creative and analytical thinker with strong problem-solving skills
• Excellent time management, written and verbal communication skills
• Self-driven, independent worker who can effectively manage projects through to completion