Senior Product Manager

The Sr. Product Manager – Special Projects position is a unique role on the Retail Product Management team, where you will work at the intersection of product development and project management.  You will not only define the product strategy for your product lines, but also oversee the execution of team projects to ensure projects stay on track and produce successful outcomes. This position will report to the Director of Retail Product Management, and will lead strategies related to growing and maintaining consumer products portfolios such as Checking, Savings, Certificate of Deposit, Home Equity Loans and Line of Credit and Payment Solutions.

Our product managers deliver best-in-class products and are responsible for the entire product life cycle, from ideation to launch, while coordinating cross-functional teams to meet deadlines and deliver results.  This role requires a balance of strategic thinking, project management expertise and the ability to prioritize tasks effectively in a fast-paced environment.  You will work closely with key stakeholders to align product roadmaps with business goals, and ensure projects are tracked effectively and delivered on time.

The successful candidate must:

• Define the product strategy for assigned product lines, which align with business objectives and meet market needs.
• Evaluate and conduct research and analysis to develop and present recommendations related to product, pricing, promotions and existing partnerships to various levels within the organization, including executive management.
• Create detailed project plans, define project milestones, timelines and deliverables.
• Manage the department’s project workflow, designing processes to aid in solving problems and creates efficiencies.
• Think outside the box and develop ideas, strategies and products
• Lead cross-functional internal teams, including Operations, Compliance, Legal, Risk, Marketing and Digital departments to deliver new or updated products and promotions.
• Manage projects related to products, new development, existing changes, and related compliance and or regulatory changes
• Partner with external partners to integrate new products or services, including contract negotiations, risk assessments and relationship management

Additional responsibilities include:

• Develop stategies to increase product production and portfolio growth
• Evaluate current product offerings for improvements and efficiencies
• Evaluate, negotiate and manage all programs for assigned product lines
• Research, design and propose new products, based on industry research, data driven analysis, financial modeling and customer experience
• Clearly communicate business requirements and lead cross-functional team in product set up
• Work directly with marketing to position and promote product lines, as well as manage and monitor customer segments
• Work directly with front line sales force to promote assigned product lines. Includes promotion and product training, problem solving and proactive outreach for efficiencies and improvements
• Work directly with digital channel administrators to enhance online and mobile customer experience and engagement
• Present detailed analysis of customer trends and opportunities to management
• Must have the ability to manage all aspects of projects independently, from creation, tracking, communication to achieving deadlines
• Extreme attention to detail and compliance with business processes and applicable regulations
• Perform miscellaneous duties and ad hoc reporting as assigned

Position Requirements:

• Bachelor’s degree required in the areas of Finance or Accounting; MBA and/or CPA strongly preferred.   In lieu of degree required, 10 years of both project management and banking experience will be considered.
• 5 years of experience in product management or general project management in the Banking or Financial industry
• Ability to work both independently and contribute to team structure
• Experience in working and leading cross-functionally with a wide breadth of stakeholders, including users, developers, business leaders and executives in order to generate buy-in for product direction
• Experience in developing and implementing a product roadmap
• Excellent written and verbal communication
• Demonstrated experience in creative thinking and problem solving
• Self-motivated
• Ability to thrive in a fast-paced environment, managing several projects and tasks concurrently
• Keen attention to detail and highly organized
• Strong presentation skills
• Advanced proficiency in Microsoft Office suite – Word, Outlook, Excel, PowerPoint