What are the responsibilities and job description for the Member Service Representative position at MIDFLORIDA Credit Union?
Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members!
Member Service Representative perform the following functions:
- Operational support to managers in the daily operations of the branch both on the teller and lobby side
- Serves as a point of contact to the membership to market services, products, and programs to perspective & existing members
- Resolves problems and provides information to members to help insure goodwill and positive relationships
- Ensure that members are waited on quickly and efficiently in all areas of the branch
- MSR/Tellers cross sell and recommend products & services
- Complete paperwork and documentation and ensure that it is submitted in a timely manner to the proper department
- Know and follow all procedures in relation to managing the cash drawer and handling of night drop/ ATM deposits
- Know and understand all security and check hold policies
- Assist with weekly tasks, to include signature card audits, the weekly recap report and loan audits
Qualified candidates will possess:
- Possess 1-3 years of prior teller and/or new accounts experience.
- Candidates will possess excellent communication and customer service skills
- History of meeting or exceeding sales expectations
- Strong balancing and cash handling skills, ability to make sound check cashing decisions
- Candidates must meet requirements for NMLS registration or will already possess an NMLS Mortgage Loan Originator identification number
- High School Diploma required, Associates Degree preferred
MIDFLORIDA Perks:
- Stability
- Opportunity for growth
- Paid time off and paid holidays
- Tuition assistance after 6 months of service
- 401K Plan with employer matching
- Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
- Employee Assistance Program- No waiting period to access benefit
- Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.