Operations Manager

Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members!

Operations Managers perform the following functions:

• Provide excellent service by opening and servicing accounts and loans as well as answering questions in a prompt and professional manner.
• Improve the financial well-being of our members by offering products and services to save time and money.
• Supervise all aspects of the branch.
• Perform audits on new accounts and loan documentation.
• Manage a cash drawer and assist in daily branch balancing.
• Present a neat and professional personal appearance, in accordance with credit union professional image standards.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll members in self-service options.
• Proactively identify ways to improve employee and member experiences.
• Support all aspects of the branch to improve individual and team operational performance.
• Build a high-performing team through the development of team members.
• Direct and manage delivery system options within the service center to provide quality, efficient member service.
• Motivate, develop, train, coach, mentor, and reward staff, as well as acknowledge staff feedback or concerns.
• Set goals and objectives for team members, guide staff in developing action plans to reach stated goals.
• Perform other duties as assigned.

Qualified candidates will possess:

• 4 plus years of branch management experience.
• Demonstrated leadership and staff supervision experience.
• History of cash handling experience.
• Possess excellent customer service skills along with strong verbal and written communications skills.
• Must have a strong desire to help people.
• Proficient in the use of computers, the internet and Microsoft Office.
• Availability to work any shift between the operating hours of 7:00 AM - 7:00 PM Monday through Friday and between 8:00 AM - 1:30 PM on Saturdays.
• The eligibility to meet the requirements of the SAFE Act to be registered as an MLO with NMLS.
• High school diploma or equivalent is required; a Bachelor's Degree in a business-related field is preferred.

Physical Demands:

• Must be able to lift up to 25 pounds and must be able to stand for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, cash denominations, and identify members.

MIDFLORIDA Perks:

• Stability
• Opportunity for growth
• Paid time off and Paid Holidays
• Tuition assistance after 6 months of service
• 401K Plan with Employer Matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family
• Employee Assistance Program- No waiting period to access benefit
• Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.