What are the responsibilities and job description for the Customer Sales Specialist position at MidGard Self Storage?
Overview:
We are seeking a Customer Sales Specialist to join our team. The ideal candidate will be instrumental in customer retention and maximizing revenue through direct customer interaction. The Customer Sales Specialist should provide superior service to new and existing tenants.
Duties:
- Provide outstanding customer support to new and existing tenants, to ensure ongoing business with Reliant.
- Thorough examination of new rental accounts to ensure proper completion of all required leasing paperwork.
- Management of emails, Podium and SMS tasks to ensure timely response and communication with leads and existing tenants.
- Review all rental agreements for e-signatures.
- Management for invoices: Billing, Refunds, Credits
- Administer tenant unit transfers.
- Field Customer complaints and provide proper resolutions.
- Performs related duties as assigned by supervisor.
Skills:
- Excellent verbal and written communication skills.
- Ability to maintain a positive attitude and provide exemplary customer service.
- Ability to work independently and follow instructions.
- Self-confidence in decision making.
- Self-disciplined work ethic.
- Positive self-image and enthusiastic attitude.
- Ability to prioritize and organize tasks.
- Ability to adhere to policy and procedure.
- Ability to interact professionally and courteously with co-workers, tenants and potential customers.
- Motivated to affect the success of the company in a positive manner.
- Competent with a variety of computer software programs.
- Intermediate knowledge of Microsoft Office (Outlook, Word & Excel).
- Keyboard/typing 40 WPM minimum.
Preferred Requirements:
- Experience with the following software: SiteLink, Podium
- Self-storage work experience.
- Customer Service experience.
Physical Requirements:
- Able to talk, listen and speak clearly on telephone.
- Able to sit for extended periods of time.
- Able to perform desk/computer tasks for extended periods of time.
This position offers the opportunity to work in a dynamic environment where you can enhance your customer service skills and contribute to the growth of the company. If you are a motivated individual with a passion for delivering excellent customer experiences, we encourage you to apply for this role.
As part of the hiring process we require candidates to complete the following questionnaire. Please copy and paste to your browser:
https://surveys.cultureindex.com/s/jccCP1IBGr/59602
Job Type: Full-time
Pay: $24.04 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Application Question(s):
- As part of the hiring process we require candidates to complete the following questionnaire. Please copy and paste to your browser:
https://surveys.cultureindex.com/s/jccCP1IBGr/59602
- This position requires working on alternating weekends. Are you available to work on the weekend?
Ability to Commute:
- Springfield, TN 37172 (Preferred)
Ability to Relocate:
- Springfield, TN 37172: Relocate before starting work (Required)
Work Location: In person
Salary : $24
