Clinical Informatics Analyst

Job Description

This is a new position implementation and support for the upcoming new Behavioral Health Hospital - Permian Basin Behavioral Health Center (PBBHC)

Performs the essential duties and responsibilities and the primary functions of the Clinical Informatics Analyst. Responsible for the coordination and oversight of all activities associated with the implementation and application of the organization’s clinical software and the medical data gathered by that software. Responsible for coordinating the creation of continuous value in the application of clinical software and data to clinical practice, in response to the needs of the organization’s various practitioners and caregivers, as well as overall organizational goals specific to the application of clinical practice. Responsible for promoting team work with co-workers, subordinates and personnel of other departments. Responsible for solving nonroutine problems, dealing with a variety of non-routine issues and interpreting a variety of instructions furnished in written or oral form. The application support analyst will communicate effectively verbally and via written forms. Additionally, analyst will demonstrate and maintain industry specific knowledge and judgment associated with the specific area of expertise.

SHIFT AND SCHEDULE

Full Time 8:00 AM. - 5:00 PM; scheduled on-call

ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS

General Responsibilities:

• Install, configure, support, and maintain software applications and tools as assigned.
• Cultivate and maintain excellent relationship with clinical staff and leadership in pursuit of constant improvement in the application of clinical IT assets, as defined by appropriate quality measures and objectives.
• Work with hospital departmental staff and super-users to continuously optimize and improve the functionality of the hospital application and clinical practice in general
• Develop and maintain documentation of all clinical applications as assigned, including that specific to the implementation, maintenance, end-user training, departmental workflows, quality measures, and other associated performance indicators associated with the successful use of the clinical tool or software package.
• Develop and maintain adequate configuration documentation to ensure rapid deployment or repair of existing software components to ensure business continuity.
• Work to ensure excellent application security of all protected information in accordance with hospital policies and procedures, including those defined by HIPAA and other industry standards.
• Monitor software capacity, performance, and lifecycle to ensure continuity of adequate functionality.
• Research and recommend new technologies to facilitate the performance of the hospital’s business objectives.
• Ensure that all software and associated workflows meet hospital and industry standards.
• Undertake routine preventative measures to implement, maintain, and monitor software security and performance.
• Provide input to projects, training or information to individuals on tasks and projects which include a software component.
• Analyze and resolve faults, including those of both major and minor impact to the clinical application, utilizing the tools and documentation standards defined by HIS departmental policies and procedures.
• Work with other departments, including those within and outside the HIS department, in fulfillment of hospital tasks and projects.
• Monitor the use, by hospital employees, of software resources to ensure compliance of hospital standard use policies.

Daily Operations:

• Resolve assigned support and service requests in a timely, effective, and courteous manner; utilizing tools and documentation as defined by HIS policy.
• Perform maintenance activities in pursuit of all general responsibilities specific to position.
• Participate in assigned meetings, committees, etc. in accordance with assigned responsibilities.
• Participate in projects at a level in accordance with respective job responsibilities.
• Contribute to the departmental knowledge base, in order to improve documentation of existing systems and problem resolutions.
• Coordinate productively with other hospital employees, including those within and outside the HIS department.
• Provide routine updates on ongoing tasks and projects to stakeholders, in accordance with HIS policies and procedures.
• Identify, research, and work to implement on areas of improvement within the assigned areas of expertise.
• Provide excellent customer service to all stakeholders who rely on service from the HIS department.
• Maintain excellent industry knowledge respective to the area of expertise

EDUCATION AND EXPERIENCE

• Demonstrated skillset in Netsmart myAvatar application.
• Demonstrated skillset in Orders Management, Pharmacy and Medication Administration systems, Nursing and Physician Documentation systems, and Bed Management.
• Experience in end-user training for clinical staff preferred.
• Experience in Behavioral Health facilities preferred.
• Previous system implementation and go-live experience preferred.
• Bachelor’s degree in a relevant field (Computer Science, Life Science, Business or Informatics) required; will consider analyst and/or healthcare experience in lieu of degree.
• Registered Nurse with current Texas license preferred.
• Healthcare Informatics experience or equivalent clinical knowledge and\or licensure may be considered.
• 1-4 years of experience as a clinical informatics analyst required; consideration given for industry specific training
• Demonstrated skillset in Cerner Millennium, Nursing and Physician Documentation systems, Pharmacy and Medication Administration system.
• Demonstrated customer-service and communication skills required

PHYSICAL REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.