Customer Experience Ambassador

About Us: 

Midland Radio Corporation, a leader in communication solutions for over 50 years, is known for its innovation, safety, reliability, and efficiency. Located in Kansas City, Midland introduced the first CB radios in the United States and remains at the forefront of two-way radios, weather, and emergency alert technology. Our easy-to-use radios ensure exceptional communication access for everyone, while our weather and emergency radios empower preparedness during critical situations. For more information, visit www.midlandusa.com. 

About the Role: 

As a Support Ambassador, you’ll be an essential part of our Customer Experience Team, helping customers navigate our innovative communication products with confidence. You’ll provide support via phone, email, and chat, ensuring customers receive clear, accurate, and efficient assistance. In our fast-moving environment, adaptability and a positive attitude are key—whether you’re troubleshooting technical issues, educating customers on product features, or streamlining support processes. 

This role is perfect for someone who thrives on problem-solving, enjoys learning new technology, and is eager to grow within a company that is always evolving. 

Key Responsibilities: 

• Customer Interaction: Deliver outstanding service via phone, email, and chat, helping customers resolve issues and maximize their use of our products. 
• Product Expertise: Quickly learn and retain in-depth knowledge of Midland’s product lineup to confidently assist customers. 
• Technical Troubleshooting: Guide customers through troubleshooting steps for two-way radios, weather radios, and other communication devices. 
• Support Tools & Processes: Utilize customer support systems (e.g., Zendesk, Salesforce, etc.) to manage and track interactions efficiently. 
• Continuous Improvement: Identify trends in customer inquiries, provide feedback for process enhancements, and contribute to a better overall experience. 
• Adaptability & Collaboration: Work within a dynamic, fast-paced team, embracing change and new challenges with enthusiasm. 

Qualifications: 

• 1-3 years of experience in customer support or a related field preferred. 
• Experience with customer support platforms (e.g., Zendesk, Salesforce, Freshdesk) is a plus. 
• Strong communication skills—able to simplify technical information for all customer levels. 
• Quick learner with the ability to retain and apply product knowledge effectively. 
• Positive attitude and ability to adapt in a fast-growing company. 
• Excellent problem-solving skills and attention to detail. 
• Bachelor’s degree preferred. 

Why Join Midland? 

• Work with a trusted leader in communication technology. 
• Be part of a collaborative and high-energy team. 
• Opportunities for career growth in a company that values innovation and learning. 
• Competitive compensation and benefits package. 

If you’re excited to bring your customer service expertise to a company that prioritizes reliability, safety, and cutting-edge communication, we’d love to hear from you!