What are the responsibilities and job description for the Deposit Operations Assistant position at Midland States Bank?
Job Summary
This entry-level position is a crucial part of Deposit Operations at Midland States Bank. The primary responsibilities include scanning and indexing new account documents, account maintenance, safe deposit management, and exception item processing.
The ideal candidate will have an Associate's degree or equivalent banking experience in a related field. They must be proficient in Microsoft Office Suite and demonstrate the ability to learn and use new software programs.
Main Accountabilities
- Verify maintenance transactions according to procedure, review standard reports, and process corrections for minor issues.
- Elevate questionable transactions and recurring issues to management in a clear and timely manner.
- Validate stop payments and ensure completeness; correct input as needed.
- Manage daily processing and balancing of exception items, including NSF items, unposted items, and check adjustments.
- Process debit card fraud claims, adhering to Reg E guidelines.
- Review daily fraud alerts for potential patterns and trends.
- Handle mobile deposit corrections and meet submission timelines.
- Process general ledger and account level monetary transactions.
- Research and resolve issues on customer deposit accounts.
- Conduct quality assurance and mailing of interest checks.
- Complete returned mail processing and e-notice generation for securities allocation.
- Support sweep repurchase products and confirm customer notifications are accurate and timely.
