EVP - Chief Operating Officer

Position Summary

The Chief Operating Officer (COO) is responsible for leading and managing a variety of operational units including bank Operations, Retail banking, Marketing, Project Management, Facilities, and other functions/departments as assigned. The COO has overall responsibility to ensure the Bank’s execution of its business plan by leading and managing key operational areas, ensuring operational excellence to drive extensive and sustainable growth, and serving as a member of the executive team. The COO reports directly to the Chief Executive Officer. 

Primary Accountabilities

People

• Manages a team of professionals in a customer-centric culture to excel in a fast-paced environment.
• Coaches, develops, and conducts performance management activities with direct and indirect reports.
• Identifies high-potential employees for advanced training and development opportunities.
• Effectively manages poor performers.

Strategy

• Work closely with the CEO and executive team to shape and execute the bank's strategic vision.
• Establishes, implements, and communicates the strategic direction of the organization across assigned business units.
• Leads teams to create superior customer experiences that strengthen existing relationships and facilitates the development ofnew ones. 
• Leverages relationships with other executives and business partners to ensure a superior omnichannel customer experience for all bank clients. 
• Manages complex technical and business activities that have high operational, reputational, and financial risk in various areas of bank operations.
• Collaborates with the CFO, CPO and others to ensure alignment of operational strategies within financial and human resources goals. 

 Operational Oversight

• Leads and oversees all aspects of bank operations, including consumer and commercial operations, lending and deposit, wires, treasury services, and fraud mitigation.
• Leads and oversees all aspects of retail banking, including an extensive branch network, mortgage sales, the customer care call center, and related functions. 
• Embed Risk Management in all operational policies and procedures while adhering to all applicable state and federal banking regulations.
• Ensure seamless and efficient operations across all banking functions, maintaining high standards of service and compliance.
• Implement and operationalize support for new products, strategies and services, including fintech services.
• Drive innovation and enhance the bank's fintech offerings to meet evolving customer needs and market trends.
• Oversee the development of the marketing and branding strategy and annual marketing plan of the bank.
• Execute the annual marketing plan to increase market share and brand value.
• Provide strategic direction and oversight for all of the bank's marketing initiatives while collaborating effectively with sales leaders. 
• Collaborate with marketing teams to enhance brand awareness, customer engagement, and product promotion.
• Lead all M&A activities across the assigned business units, from due diligence to integration.
• Partner effectively with other executives to ensure alignment with the bank's strategic goals and successful execution of M&A transactions.
• Conduct thorough due diligence and risk assessment for potential acquisitions and mergers.
• Lead the Project Management Office (PMO), ensuring alignment with the bank's strategic objectives and operational goals.
• Ensure successful execution of projects across the organization.
• Implement best practices in project management to ensure timely delivery, budget adherence, and quality outcomes.
• Ensure the proper infrastructure (building, systems and facilities) is properly maintained and developed for the bank. 
• Accountable for planning and opening of new branches to support business expansion.  

Miscellaneous

• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers. 
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned. 

Position Qualifications

Education/Experience:

• Bachelor's degree in business or a related field.
• Master’s degree or MBA preferred
• Minimum of 10 years of experience leading teams with demonstrated success coaching and motivating team members.
• Minimum of 10 years’ experience as a leader in banking operations.
• Significant knowledge of bank operating systems, policies, and operating procedures.
• Proven experience leading and scaling organizations, handling regulatory scrutiny, and driving innovation in financial services
• Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence. 
• Excellent organizational and time management skills. 
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

Competencies: 

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT