Teller

Teller

$17.50/hr

At Midland States Bank, a competitive total rewards package is offered to our employees. This position offers additional compensation in the form of short-term incentives and may include long-term incentives. Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. The Total Rewards program also includes banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Position Summary

This role provides customer service, processing business and individual banking transactions; manages a cash drawer, cross-sells bank services. The teller is responsible for comprehensive, prompt and efficient customer transactions. They must trial balance cash drawers throughout the day, balance and roll the drawer at close of shift, comparing the balance to the system balance and report any discrepancies to the supervisor as necessary.

Key Responsibilities

• Institutional knowledge of banking principles and practices.
• Receive cash and checks for deposit, verifying amounts, examining endorsements and reviewing checks for possible fraud including holds.
• Examine cash carefully to guard against counterfeit bills.
• Cash checks for customers in accordance with bank policy, enter transactions into the computer system and issue receipts.
• Assist customers with transactions and ATM operations.
• Provide accurate customer service, balancing cash drawers throughout the day to reduce and eliminate teller differences.
• Understand basic knowledge of deposit and lending products & services.
• Able to identify correct product types through needs-based questioning, allowing them to build and deepen customer relationships.
• Consistently demonstrate knowledge of bank products and services by referring products and services to corresponding business partners, assisting customers on electronic services and entering opportunities into the customer information software.
• Serve as relief and/or backup teller in other locations of Midland States Bank.
• Timely completion of all assigned learning activities.
• Actively participate in weekly huddles and one-on-one coaching sessions.
• Demonstrate and model Midland States Bank core values that support the bank's culture.
• Participate in bank-sponsored community activities.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically to locations within the market as needed.
• Maintain compliance with all applicable regulations, including but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Requirements

• Education: High School Diploma or equivalent.
• Ability to stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Preferred Qualifications

• Multilingual speakers are encouraged to apply.

Competencies

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

We believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We are proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources.

This job description does not constitute a contract for employment.

Hourly Wage: $17.50

Salary : $18