What are the responsibilities and job description for the Call Center Specialist position at MidMichigan Health?
Call Center Specialist
Process Level : Location US-MI-Saginaw Job ID 2025-35469 Category Clerical/Admin Support Department : Name Patient Access Position Type Regular Full-Time Shift Day Shift Shift Time 9:30-6pm Location : Postal Code 48601 Location : Address 800 S. Washington Ave.Summary
**Position will be remote after the 90 day evaluation and KPI metric**
This position communicates with patients and staff to accurately schedule patients for prescribed procedures.
Responsibilities
(25%)* Gathers necessary demographic and clinical information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
(25%)* Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
(25%)* Assists with coordination of activities related to insurance pre-certification/authorization.
(25%)* Provides counseling to patient or patient's representative regarding pre-service requirements and instructions.
Certifications and Licensures
N/A
Required Education
High school diploma or GED is required
Other Information
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs
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