Supervisor Laboratory

Process Level : Location US-MI-Alpena Job ID 2024-33709 Category Management Department : Name Lab - Phlebotomy and Support Position Type Regular Full-Time Shift Day Shift Shift Time 0700-1500 Location : Postal Code 49707 Location : Address 1501 W. Chisholm St

Summary

This position serves as a general supervisor of the laboratory and facilitates training, competency assessment and on going education of Phlebotomy and support as well as testing employees. Assists in the development and implementation of practices to meet operational and regulatory laws and standards. Includes recommendations on hiring, performance review, counseling and disciplinary actions of assigned staff. Provides oversight of point of care tests, cumulative quality control and in-house specimen processing, which includes the preparation for shipment to reference laboratories. Supports and serves as Liaison for Senior Technologists and Phlebotomy and Support. Monitors and assesses section performance to ensure established targets are achieved through process-improvement initiatives. This position is responsible for being knowledgeable in all aspects of both Phlebotomy and Support and testing departments and is competent to perform the tasks required by members of both teams. This position serves as a technical resource person and facilitates the guidance, on-going education and training of assigned staff, Supervisor will train and coach phlebotomy/Support and testing personnel during onboarding and will follow up with competencies and training.

Responsibilities

(20%)*Coaches, counsels, trains and develops assigned staff. Conducts team meetings, ensures effective utilization of laboratory computer system and ensures safe laboratory practices. Organizes and promotes daily huddles among assigned staff.

(40%)*Develops and communicates daily quality metrics and unit performance. Reviews cumulative quality control statistics and performance on CAP proficiency surveys. Collaborates with laboratory manager and staff to develop or modify procedures. Engages in problem solving and collaborates with laboratory team on improvement efforts. Evaluates processes to optimize workflow. Bridges communication between the processing and testing areas.

(20%)*Responsible for Employee Relations issues including coaching, counseling of employees, adherence to policies and procedures, education of staff on customer service skills to maintain consistency and high level of motivation. Responsible for completing staff performance reviews within areas of responsibility. Responsible for knowledge in regard to schedules and approving time. Responsible for participating in applicant screening and new employee hiring. Supervises, coordinates and participates in work activities for entire department.

(20%)* Responsible for communications in the lab by keeping staff informed of changes and ensuring all areas of responsibility are functioning with same guidelines and processes. Coordinate policies and any changes with other departments. Attend monthly laboratory leadership meetings to communicate actions and needs to the team. Manage effective communication with staff members having area responsibilities.

Certifications and Licensures

MEDTECHNO: Medical Technologist
Equivalent Experience: Medical Technologist or Clinical Laboratory Scientist certification required, preferably ASCP.

Required Education

Education: Bachelors Degree
Equivalent Experience: A Bachelor's degree from a four year Medical Technology Program is required.

Other Information

OTHER DUTIES AND RESPONSIBILITIES:

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

ODL review and Mlabs Errors

POC entry and support

Supportive of the Senior Med Techs/ Phlebotomy and Support.

Technical review, correlations, document review, etc.

Support Phlebotomists with troubleshooting computer entry/errors/onboarding/Training/competencies.

Support with training phlebotomists when necessary, teaching collection methods, computer support.

Will draw difficult patients as needed, monitor and coaches directly and will help when necessary.

All Lab staff meetings- work with manager to present and ideas for agenda items.

Develops goals and objectives for personnel to assure continued growth, improvement and motivation.

Attend monthly laboratory leadership meetings to communicate actions and needs to the team.

Coordinate daily huddles with specific communication goals and structure.

Manage effective communication with staff members having area responsibilities.

Assists to prepare for inspections and meet with regulatory requirements.

Reviews quality control statistics and proficiency survey performance.

Works collaboratively with Manager on Quality assurance.

For High complexity tests, this position may serve as a General supervisor (CLIA definition) and for moderately complexity testing may serve as a Technical Consultant (TC) defined in laboratory policy, to ensure: Remedial actions are taken when test systems deviate from the laboratory/ s established performance specifications; Patient test results are not reported until all corrective actions have been taken and the test system functions properly.

EXPERIENCE, TRAINING AND SKILLS:

Medical Technologist or Clinical Laboratory Scientist certification required, preferably ASCP.

Two (2) to four (4) years experience in a clinical laboratory or equivalent working experience within specific area of expertise required.

Leadership skills needed to effectively direct a group. Basic computer skills and knowledge. Knowledge of basic marketing techniques and financial analysis.

Written and interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Must follow MyMichigan Health blood borne pathogen and TB testing as required.

Mandatory Occupational Safety and Health Administration (OSHA) training must also be completed annually according to the Exposure Control Plan.

Equivalent Experience and Other Comments (Education)

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

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