Supervisor Medical Office RN

Process Level : Location US-MI-Alpena Job ID 2024-32125 Category Nursing Department : Name 16202-Pain Clinic Position Type Regular Full-Time Shift Day Shift Shift Time 0700-1600 Location : Postal Code 49707 Location : Address 1501 W. Chisholm St

Summary

This position must have basic knowledge of general and complex rehabilitation patients and able to assess, plan, implement and evaluate care for patients. They will maintain and oversee employees and patients at the office location and will act as the liaison with other subsidiaries and organization's personnel. This position orders all medical supplies to manage patient care. The Supervisor RN will ensure compliance with the policies/procedures by maintaining the; Health Systems policies, OSHA guidelines, CLIA regulations, and corporate compliance. The Supervisor RN will coordinate and train any new employees. The position will provide teaching to patients and their family members. Manages the patient with pain management and symptom management, and will be available for office emergencies. Calls in prescriptions and teaches the patient and family the reasons for the medication and side effects. Works in collaboration with providers and staff from Michigan Medicine. This position provides daily direction and problem-solving to clinical and administrative staff.

Responsibilities

(25%) The Supervisor RN will coordinate and train new employees and conduct coaching and disciplinary conversations, along with job performance reviews for all staff. Processes time keeping in the payroll system for bi-weekly payroll. Facilitate the hiring process and selection of new employees. (25%) Performs clinical duties as needed including triaging patient calls and reporting test results to patients. Assess patients as appropriate and serve as a liaison between the provider and patient. (25%) Handles day-to-day clinical operations in the clinic and utilize critical thinking skills to resolve issues. (25%) Interacts positively with patients and families in an ongoing way. Provides information to patients so they may fully utilize and benefit from our services. OTHER RESPONSIBILITIES: Demonstrates critical thinking and integration of theory to practice for rehabilitation patients. Provides for the age specific needs of the population served according to department standards and policies/procedures as evidenced by observation, documentation and peer feedback. Maintains medical supplies to assure consistent supply levels to meet the needs of the patients. Room patients during office visits and perform and record all vital signs on patient. Assess physical as well as social needs of the patient. Verify patient demographic information and maintain clinical documentation. Management of the patient with symptoms management, and will be available for care emergencies. Calls in prescriptions and teach the patient and family the reasons for the medications and side effects. Serve as a resource to technical, clerical and medical staff. Identifies preventative maintenance needs for any office equipment. Conducts performance review of clinical staff and conducts follow up as appropriate. All other duties as assigned. MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

BLS - Basic Life Support Required Equivalent Experience - Within 1 month of hire or transfer. RN - Registered Nurse Required Equivalent Experience -

Required Education

Education: Associates Degree

Other Information

EXPERIENCE, TRAINING AND SKILLS: Previous management experience including coaching, leading and mentoring employees. One (1) year of supervisory experience preferred. Leadership skills needed to effectively direct a group. Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner. PC software knowledge must include: Excel and Word. Knowledge of medical office policies, practices and procedures as normally acquired through three to five years working in the healthcare system or similar setting PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS: Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. Overall vision and hearing is necessary with or without assisted device(s). Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently 34-66% of the workday 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% or the workday) 10 lbs.

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