IT Support Specialist Tier I

Job Title: IT Support Specialist Tier 1

Company: MidPoint Technology Group is a technical services company providing integration of system solutions to include Audio-Visual, Electronic Security, Structured Cabling and IT-Wireless Services.

We strive every day to be the best. We take great pride in our work, our people, and our customers. We have been successful in our work because we continue to build and maintain an elite team of professionals at all levels of the company. We are committed to a work environment that promotes personal and professional growth, as well as providing employees with an active role in driving the company vision while adhering to our core values.

MidPoint offers competitive pay, full benefits including medical, dental, and vision coverage, 401(k) match program, life and disability insurance, 16 days paid time off and company paid holidays.

Job Summary:

We are seeking a skilled and detail-oriented IT Support Specialist Tier 1 to join our dynamic team. The ideal candidate will be responsible for providing technical support to end-users, ensuring smooth and efficient operations. This role requires a strong understanding of technical systems and the ability to troubleshoot issues efficiently. The IT Support Specialist will work closely with other team members to manage and oversee IT operations, contributing to the overall success of our IT services.

Key Responsibilities:

Configure and set up new user accounts and workstations, including remote setups.

Prepare and image laptops for deployment.

Guide users through the VPN login process and assist with their initial login.

Reset passwords, manage authentication methods, and create groups with assigned members.

Diagnose and resolve email and application issues, including installations requiring admin credentials.

Document solutions to recurring issues and create documentation for current processes.

Manage and track IT inventory.

Escalate complex issues to higher-tier support when necessary.

Provide remote support to users as needed and participate in an on-call rotation.

Assist with basic network troubleshooting and connectivity issues.

Ensure that software and operating systems are up to date.

Provide training and support to users on new technologies and systems.

Monitor and manage data backups to ensure data integrity.

Document and report incidents and issues to management.

Collaborate with other IT team members on larger projects and initiatives.

Qualifications:

Strong problem-solving skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Familiarity with common IT support tools and software.

Previous experience in a similar role is preferred.

Must be able to lift up to 50 lbs.

Working Conditions:

This position may require occasional evening and weekend work as part of the on-call rotation.

The role involves both remote and on-site support.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How many years of customer service / customer support experience do you have?

Education:

• Associate (Preferred)

Ability to Commute:

• Columbia, MD 21046 (Required)

Ability to Relocate:

• Columbia, MD 21046: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $60,000