What are the responsibilities and job description for the Card Services Specialist position at MidSouth Community Federal Credit Union?
MidSouth Community Federal Credit Union is seeking to to hire a talented individual who is driven by the desire to serve others in our back-office Card Services Department.
Who Are We?
As the oldest locally-owned financial institution in Middle Georgia, MidSouth Community Federal Credit Union focuses on its members each day -- both external and internal. All team members recognize the importance of Helping People Afford Life and it is at the heart of what we do.
A Day In the Life as a Card Services Specialist
The primary role of a Card Services Specialist (non-exempt, Grade 6) at MidSouth Community FCU is to provide back-office branch operations support by assisting members with their card accounts, controlling issuing, blocking, or renewal of credit cards and debit cards, and reviewing all fraud claims & disputes.
The new Card Services Department will be a small team led by the Card Services Manager, and housed at our Mercer University Drive branch in Macon GA. This department is expected to be a busy and fast-paced environment, handling inquiries and providing assistance to a variety of individuals each day. As an Card Services Specialist, you would serve external members by processing approved credit and debit applications, ordering cards, and setting up member files. You will provide members with information and direction regarding their account status, requests, payments, and more. Additionally, you would server internal members by providing assistance to MidSouth Community FCU team members as they troubleshoot member inquiries.
What Are We Looking For?
If you have worked in a financial institution in a back-office support role or if you have been customer/member-facing in a role that requires a high level of accuracy and attention to detail, this position may be perfect for you!
In an ever-changing world of banking, we are looking for someone who is adaptable to change and willing to see a task through from beginning to end. Additionally, we are looking for a person who is able to effectively balance priorities, while maintaining a level of high professionalism and courtesy to all members.
Experience: One to three years of similar or related experience
Education: (1) A two year college degree or (2) Completion of a specialized certification or licensing (3) Completion of a specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
How is the Work Schedule?
The Card Services Specialist position is a full time role, working typically 40 hours weekly. There is a Saturday morning rotation for each person in the department. For this rotation, one person in the department would be scheduled to work during our open hours of 9 AM to 12 PM on Saturday, and would work a half-day during that week prior.
Are You Ready to Join Our Team?
Our recruiting cycle includes reviewing all applications, conducting phone interviews, and conducting face-to-face interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process.
We will reach out to every applicant once the position is filled to inform you of the status of the position.
Note: This position has been posted for both internal and external applicants - meaning that current employees are eligible for this opportunity as well. If this position is filled internally, all external applicants will be notified, stating that fact.
Additional Notes
This position description is not all inclusive. The person hired for this role will be required to perform other duties as deemed necessary.
All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks.
POSTED 04/18/2025
Salary : $17 - $21
