What are the responsibilities and job description for the Customer Support & Image Library Representative Job at Midstate Radiology Associ position at Midstate Radiology Associates?
Job Description
Job Description
Join Midstate Radiology Associates (MRA) as a Full Time, 2nd Shift, Customer Support & Image Library Representative at MidState Medical Center in Meriden.
Position Schedule : Mon - Fri, 4 : 00 PM - 10 : 00 PM holiday rotation (subject to change based on operational need).
For complete listing of all open positions, visit -opportunities
Compensation : MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $16.00 and $21.53 applicable shift differentials.
Job Summary :
Provides a full range of varied, multi-skilled secretarial, clerical and administrative support ensuring the needs of the internal and external customers are met by providing efficient, accurate, and timely administrative support contributing to the success of the imaging area.
Key Accountabilities :
- Preparation of reports and correspondences.
- Works effectively as a team member within the department and with other units to provide quality service through communication, cooperation, and collaboration.
- Communicates well with all modalities within radiology and any other area within the facility by use of telephone and / or intercom systems. Responds to questions and requests for information, and resolves problems by gathering information and using thorough knowledge and understanding of own work area and others.
- Follows current hospital and department policies to properly assist the patient and / or provider. Provides assistance and direction via telephone. Shows competence in using the ACD phones. Can transfer calls to and from various numbers.
- Monitors Nuance critical finding software to ensure results are communicated efficiently to ordering physicians. Connects ordering physician with appropriate radiologist in applicable situations.
- Has knowledge and aids patient and / or physicians to schedule, reschedule or cancel an appointment when central scheduling is not available. When Central scheduling is available, transfers to Central scheduling department.
- Provides patient with instructions and exam preparations so that patients understand the exam that was ordered and is properly prepared for the exam.
- Locates prior imaging by CD or Image Connect when requested and ensures all prior records are correct.
- Obtains imaging reports when requested by patients and / or physicians and coordinates appropriate paperwork.
- Monitors printed orders and calls in the appropriate technologist on off shifts for STAT US, Nuc Med, MRI and Interventional patients.
- Responsible for all other support tasks including the scheduling of add on / walk in patients, importing of outside imaging studies into PACS System, exporting imaging studies to media, pushing imaging studies to other facilities, monitoring variances, monitoring STAT GoHealth dictations, etc.
- Demonstrates yearly competencies, including knowledge and behaviors, to meet the needs of patients with regard to the patient’s age, condition or other special requirements.
- Performs other duties as assigned.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Qualifications Guidelines :
Physical Requirements :
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply :
Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website :
Weekly Schedule : Mon - Fri, 4 : 00 PM - 10 : 00 PM holiday rotation
Scheduled Weekly Hours : 30
Salary : $16 - $22
