What are the responsibilities and job description for the Customer Service Associate - Account Management position at Midstates Bank?
Job Overview
A career opportunity has arisen at Midstates Bank for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves delivering exceptional account services to customers, ensuring their banking needs are met in a timely and professional manner.
Key Responsibilities
- Provide account services to customers by receiving deposits, cashing checks, issuing savings withdrawals, processing night and mail deposits, selling cashier's checks, and money orders
- Handle inquiries and problem solving for customers, recording transactions and maintaining accurate records
- Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, and directing customers to a branch representative
Essential Skills
- Excellent customer service skills, with the ability to communicate effectively and build strong relationships with customers
- Strong attention to detail, with a focus on accuracy and efficiency in daily tasks
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines
- Basic math skills, with the ability to handle cash and perform financial transactions accurately
Requirements
- High School Diploma or equivalent required
- Prior cash handling experience and customer-facing experience preferred
About Us
Midstates Bank is committed to providing exceptional service to our customers and community. We offer a positive and supportive work environment, with opportunities for growth and development.
A career opportunity has arisen at Midstates Bank for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves delivering exceptional account services to customers, ensuring their banking needs are met in a timely and professional manner.
Key Responsibilities
- Provide account services to customers by receiving deposits, cashing checks, issuing savings withdrawals, processing night and mail deposits, selling cashier's checks, and money orders
- Handle inquiries and problem solving for customers, recording transactions and maintaining accurate records
- Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, and directing customers to a branch representative
Essential Skills
- Excellent customer service skills, with the ability to communicate effectively and build strong relationships with customers
- Strong attention to detail, with a focus on accuracy and efficiency in daily tasks
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines
- Basic math skills, with the ability to handle cash and perform financial transactions accurately
Requirements
- High School Diploma or equivalent required
- Prior cash handling experience and customer-facing experience preferred
About Us
Midstates Bank is committed to providing exceptional service to our customers and community. We offer a positive and supportive work environment, with opportunities for growth and development.
