What are the responsibilities and job description for the Financial Services Representative - Customer Support position at Midstates Bank?
Company Overview
Midstates Bank is a leading financial institution, dedicated to serving the banking needs of individuals, businesses, and communities across the region. With a rich history of providing exceptional service, we continue to innovate and adapt to meet the evolving needs of our customers.
Our Mission
To deliver outstanding service and expertise to our customers, while fostering strong relationships and building trust within our community.
Job Summary
This Customer Service Representative role involves providing account services, handling customer inquiries, and cross-selling bank products and services. As a key member of our team, you will be responsible for delivering exceptional service, building strong relationships with customers, and contributing to the overall success of the bank.
Responsibilities
- Provide account services to customers, including receiving deposits, cashing checks, and processing night and mail deposits
- Handle customer inquiries and problems, resolving issues promptly and professionally
- Cross-sell bank products and services, identifying opportunities to meet customer needs and exceed expectations
Skills and Qualifications
- Excellent customer service skills, with the ability to communicate effectively and build strong relationships with customers
- Strong attention to detail, with a focus on accuracy and efficiency in daily tasks
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines
- Basic math skills, with the ability to handle cash and perform financial transactions accurately
Requirements
- High School Diploma or equivalent required
- Prior cash handling experience and customer-facing experience preferred
About Us
Midstates Bank is committed to providing exceptional service to our customers and community. We offer a positive and supportive work environment, with opportunities for growth and development.
Midstates Bank is a leading financial institution, dedicated to serving the banking needs of individuals, businesses, and communities across the region. With a rich history of providing exceptional service, we continue to innovate and adapt to meet the evolving needs of our customers.
Our Mission
To deliver outstanding service and expertise to our customers, while fostering strong relationships and building trust within our community.
Job Summary
This Customer Service Representative role involves providing account services, handling customer inquiries, and cross-selling bank products and services. As a key member of our team, you will be responsible for delivering exceptional service, building strong relationships with customers, and contributing to the overall success of the bank.
Responsibilities
- Provide account services to customers, including receiving deposits, cashing checks, and processing night and mail deposits
- Handle customer inquiries and problems, resolving issues promptly and professionally
- Cross-sell bank products and services, identifying opportunities to meet customer needs and exceed expectations
Skills and Qualifications
- Excellent customer service skills, with the ability to communicate effectively and build strong relationships with customers
- Strong attention to detail, with a focus on accuracy and efficiency in daily tasks
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines
- Basic math skills, with the ability to handle cash and perform financial transactions accurately
Requirements
- High School Diploma or equivalent required
- Prior cash handling experience and customer-facing experience preferred
About Us
Midstates Bank is committed to providing exceptional service to our customers and community. We offer a positive and supportive work environment, with opportunities for growth and development.
