What are the responsibilities and job description for the Automotive Service Advisor position at MIDTOWN AUTOMOTIVE?
Job Summary
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless and positive experience. This role requires a strong background in automotive service, excellent customer service skills, and the ability to effectively communicate technical information to customers.
Responsibilities
- Greet customers promptly and professionally, providing exceptional customer service throughout their visit.
- Assess customer needs and recommend appropriate services based on their vehicle's condition and manufacturer guidelines.
- Prepare accurate service estimates and communicate them clearly to customers, ensuring they understand the recommended services.
- Manage service appointments efficiently, coordinating with technicians to ensure timely completion of services.
- Upsell additional services and products that enhance vehicle performance or safety, while maintaining customer trust.
- Maintain detailed records of customer interactions, service history, and follow-up communications.
- Collaborate with the service team to resolve any issues that arise during the service process.
- Stay updated on automotive trends and technologies to provide informed recommendations to customers.
Experience
- Experience in automotive service advising or a related role is a plus, such as parts experience
- Strong knowledge of automotive systems is helpful
- Familiarity with service writing and auto estimating processes preferred, but willing to train
- Excellent customer service skills with the ability to build rapport with clients effectively. The ability to multitask.
- Experience in upselling services while maintaining high levels of customer satisfaction is a plus.
- Ability to align technical knowledge with customer needs, ensuring clarity in communication regarding vehicle maintenance and repair options.
Join our team as an Automotive Service Advisor where your expertise will contribute significantly to our commitment to quality service and customer satisfaction!
Job Type: Full-time
Pay: $42,000.00 - $62,000.00 per year
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Moncks Corner, SC 29461 (Required)
Ability to Relocate:
- Moncks Corner, SC 29461: Relocate before starting work (Required)
Work Location: In person
Salary : $42,000 - $62,000