What are the responsibilities and job description for the Administrative Operations Manager position at Midtown Health Center?
Job Summary :
The Administrative Operations Manager (AOM) works in conjunction with the Executive Management Team to plan, coordinate, and direct operational matters of MHC including oversight of assigned department / program operations and functionalities of facilities. Additionally, under general supervision of the Chief Operations Officer (COO) and Chief Medical Officer (CMO) the AOM will manage clinical services that span medical and administrative systems.
Supervisory Responsibilities :
Directly supervises operations staff per the organizational chart.
Duties / Responsibilities :
- Provides day-to-day leadership that mirrors the adopted mission and core values of MHC.
- Oversees clinical processes, focuses on patient care, and ensures compliance with regulations and accreditation requirements.
- Develops and maintains a culture of quality and operations efficiency demonstrating continuous survey readiness, quality improvement, and positive collaboration between clinical and operational teams.
- Manages scheduling for assigned departments / programs and coordinates with other managers to assure coverage of MHC on a daily basis.
- Identifies and implements system improvements in the areas of productivity, quality assurance / improvement, customer service, and marketing. Collaborates with informatics and other staff to develop and maintain data driven decision-making that supports the development and assurance of quality and efficiency.
- Initiates the development of policies, procedures, standing orders and other operational or clinical guidance that govern clinical and nursing services.
- Works directly under the COO to manage their scope of assigned duties and to manage in lieu of the COO for periods of short-term management when the COO is on leave or the position is vacant.Oversees and manages assigned programs, grants, projects related staff, and budgets and implements a system for reviewing, analyzing and evaluating assignments to indicate growth, success, or planned improvements.Understands and maintains continuity of operations during the absence of the COO for short durations to assist with other C-suite officials in assuring continuity during vacancies of any kind.
- Works in conjunction with the C-Suite and other key staff to review, analyze, and evaluate assigned cost centers and actively participates in the development and implementation of new projects and programs.
- Ensures compliance with local, state, and federal regulations in regard to their designated area of oversight and supervision. This includes but is not limited to active internal auditing of processes for key areas of performance and assuring action toward grant deliverables, workplan accomplishments and that all reporting requirements for grants are met.
- Performs other duties as assigned.
Duties 1 through 9 are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions.
Knowledge, Skills, and Abilities :
Education and Experience, Licensure and Certification :
Physical Requirements :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions / Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties :
This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
EEO Statement :
Midtown Health Center is an equal opportunity employee and will consider all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran.
