Escrow Assistant (Level 1)

We’re looking for our next great hire!

About Midtown Title:

Midtown Independence Title is a top-rated attorney fee office that has proudly served Central Austin for over 15 years. We specialize in both residential and commercial closings and are known for our professionalism, diversity, and high standards of service. If you're looking to grow your career in a fast-paced, client-focused environment with a close-knit team — this might be the place for you.

About The Position:

We’re hiring an Escrow Assistant I to support one of our most experienced Escrow Officers in a dynamic, high-volume office. This role is ideal for someone organized, personable, and eager to learn the escrow process from the ground up.

You’ll be working with high expectations, fast-moving timelines, and sophisticated (sometimes demanding) clients. To succeed, you’ll need a calm demeanor, strong attention to detail, and the ability to stay focused under pressure. If you’re adaptable, resilient and eager to grow – we believe you will thrive.

This is an on-site position based in Austin, TX.

Key Responsibilities:

Transaction & Administrative Support:

• Greet clients and agents with warmth in person, email or on the phone — you’re often the first impression of our team
• Receive and receipt contracts and earnest money, send out notifications to all parties
• Set up and manage physical and digital escrow files
• Open title, order taxes, payoffs, HOA, and other applicable documents
• Match invoices and checks; coordinate disbursements or keys with the front desk
• Support packaging and scanning processes at funding/post-close
• Offer backup support to other teams when your workflow allows

Communication & Customer Service:

• Maintain clear and proactive communication with , clients, agents, lenders, and vendors throughout the closing process
• Work collaboratively with your Escrow Officer and fellow assistant(s) to ensure files are moving forward smoothly
• Respond quickly to questions and updates with a professional, solutions-oriented mindset
• Address issues as they arise with empathy, urgency, and professionalism

Qualifications & Experience:

• Warm, upbeat personality
• Exceptional customer service and interpersonal communications (both written and oral)
• Detail-oriented & quality-focused with proven time management, prioritizing, and problem-solving skills
• Proven ability for accuracy while working quickly and reliably meeting deadlines
• Can stay calm under pressure and while multi-tasking
• Ability to work independently and be self-motivated, following processes with minimal supervision
• Confident computer user (work includes use of Outlook, company-specific databases, and Web/Social Media)
• A college degree is preferred but not required. We value relevant experience, work ethic, and a great attitude just as much.
• Previous experience in title, escrow, financial services, customer service, or real estate is also a plus!

Why Midtown?

• Top Rated Office - growth-minded environment with mentorship from industry experts
• Health benefits, 401(k), 2 weeks PTO, and 11 paid holidays
• Strong team culture — we genuinely like each other!
• Competitive salary based on experience

Job Type: Full-time

Pay: $40,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $40,000 - $48,000