What are the responsibilities and job description for the Customer Service Rep position at Midtown Investments LLC?
Summary: This person will spend 60-75% of time by driving vehicle over established route to deliver, set up and/or pick-up medical equipment and supplies for hospitals, nursing homes and residences in a proficient and timely manner. Responsible for cleaning, repairing and maintaining equipment and organization of local facility by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Effectively interacts and communicates in a professional manner with manager and customers via phone or in person and receives orders for delivery, pick-up, discontinuance, maintenance or changes in service
* Ability to identify urgency and set priorities to be able to respond and meet customer needs
* Participate in the on-call rotation to provide 24/7 coverage to customers
* Prepare and transport medical equipment and documentation for delivery
* Cleans, repairs and maintains equipment and products for consistent placement readiness to CMS standards
* Participates in keeping facility organized and clean
* Perform Quality Control checks of all equipment
* Maintain vehicle appearance to CMS standards
* Must successfully complete all currently designated training programs
* Enter data into online inventory system
* Other duties as assigned
ESSENTIAL JOB REQUIREMENTS & QUALIFICATIONS
* High school diploma or general education degree (GED) and prior work experience
* Age 18 or older or 21 years old to operate a company DOT vehicle.
* Must possess a valid drivers license and driving record that meets company standards
* Willingness to travel when needed
* Must have basic computer skills and knowledge of Word Processing software
* Must be willing to work extended work weeks, including nights and weekends
* Demonstrates attention to detail
* Responds promptly to customer needs for service and assistance
* Follows policies and procedures; Supports organization's goals and values
* Attendance/Punctuality - Is consistently at work and on time
* Follows instructions, responds to management direction; Takes responsibility for own actions
* Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
* Approaches others in a professional manner; Treats others with respect and consideration regardless of their status or position
* Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
* Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. In addition, the employee is frequently required to stand, kneel, crouch and walk. The employee must occasionally lift and/or move up to 100 pounds.
