What are the responsibilities and job description for the Automotive Service Writer position at Midway Auto and RV?
Job Summary
The Service Writer plays a crucial role in the automotive service department, acting as the primary point of contact between customers and the service team. This position requires excellent customer service skills and a solid understanding of automotive repair processes. The Service Writer is responsible for accurately documenting customer concerns, recommending services, and ensuring that all necessary repairs are communicated effectively to both customers and technicians.
Duties
- Greet customers warmly and assess their vehicle service needs.
- Document customer concerns and vehicle issues accurately.
- Provide estimates for repairs and services, including air brake systems, shocks, struts, and oil changes.
- Collaborate with technicians to ensure clear communication regarding service requirements.
- Maintain accurate records of services performed and parts used.
- Handle cash transactions and process payments efficiently.
- Follow up with customers on completed services to ensure satisfaction.
- Educate customers about vehicle maintenance and repair options.
- Uphold a clean and organized work environment.
Skills
- Strong customer service skills with the ability to communicate effectively with clients.
- Knowledge of automotive repair processes, including vehicle maintenance tasks such as oil changes, suspension work, and brake systems.
- Experience in service writing or similar roles within the automotive industry is preferred.
- Proficiency in cash handling and processing transactions accurately.
- Ability to work collaboratively with a team of technicians while managing multiple tasks efficiently.
- Detail-oriented with strong organizational skills to maintain accurate records.
This position is ideal for individuals passionate about the automotive industry who possess both technical knowledge and exceptional interpersonal skills.
Job Type: Full-time
Pay: $19.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $19 - $30