What are the responsibilities and job description for the Customer Service/Sales Representative position at Midway Car Rental?
Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 due to many factors including our customer- centric culture, excellent career advancement and growth opportunities, as well as a fun work environment centered around team building. Midway Car Rental is a privately-owned company which has been in business for over 50 years. Our offices are located in the Los Angeles area, however we service the areas beyond our central locations. We take pride in providing top of the line vehicles accompanied with 5-star personalized service to all of our customers, these key factors separate Midway from the rest of the car rental business.
RESPONSIBILITIES :
- Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
- Understand the Ins and Outs of the business with an ownership attitude.
- Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
- Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and / or additional services offered.
- Assist customers by effectively responding to or resolving customer service issues.
- Maintain a professional appearance in both personal dress and office cleanliness.
- Perform other customer-related duties to ensure our service exceeds customer expectations.
- Perform other duties as assigned by management. (
- May include office / lot cleaning as well as car washing / vacuuming responsibilities)
REQUIREMENTS :
Compensation :
Communication
Company Benefits :
Salary : $19 - $20
